Sheri Rogers
Olive Branch,MS
Summary
Successful Onboard Trainer with proven track record of success in facilitating onboarding training and committed to setting up new hires for success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Package Recovery Agent
FedEx Services
11.2020 - Current
- Research incoming lost, damaged, abandoned, or undeliverable packages
- Validation of import/export rejection packages
- Verification of proper documentation for import/export
- Maintain daily inventory of UOA and Overgood packages.
Onboard Training Customer Location
FedEx Express
10.2013 - 11.2020
- Identify dangerous goods shipments
- Verify proper packaging, labeling, and import/export documentation according to both IATA and FedEx guidelines
- Provide training and quality checks.
- Maintained regular schedule of onboarding classes, one-on-one meetings, and transitional hand-offs to supervisors.
- Led professional and thorough orientation sessions, introducing new hires to key company information.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Developed and updated onboarding materials, keeping pace with changes to market place and company.
- Trained new hires in technology required to access company systems and complete job tasks.
- Monitored new hire performance, compliance and progress with requirements to consistently meet deadlines.
- Collaborated with managers to identify and address employee relations issues.
Ramp Agent
FedEx Express
02.2006 - 10.2013
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency
- Coordinated with fellow Ramp Agents and other ground crew to insure correct loading of containers and loose packages
- Coordinated all ground crew activities to ensure that all tasks were completed on schedule
- Training and recertification.
Cargo Handler
FedEx Express
10.2002 - 02.2006
- Planned loads according to cargo specifics and overall policies and regulations
- Directed ground crews in loading and unloading of aircraft cargo or baggage
- Quickly answered all job-related inquiries from supervisor and delivered updates on anticipated task completion times.
Education
IT Foundations -
Tech901
Memphis, TN01.2019
Skills
- Microsoft Office Suite
- Excel
- Warehouse Inventory Software
- Quality Control
- Planning and scheduling
- Issue resolution
- Organization
- Team leadership
- Onboarding Training
- Team oversight
- Production scheduling
- Safety and compliance
- Process optimization
- Inventory maintenance
Certification
- CompTIA A+ Certification
- IATA Hazmat Certified
- NHA Certified Phlebotomy Technician
Timeline
Package Recovery Agent
FedEx Services
11.2020 - Current
Onboard Training Customer Location
FedEx Express
10.2013 - 11.2020
Ramp Agent
FedEx Express
02.2006 - 10.2013
Cargo Handler
FedEx Express
10.2002 - 02.2006
IT Foundations -
Tech901