Sheri Snyder
Summary
Veterinary Hospital Manager with over five years of experience in hospital management and 23 years of exceptional customer service. Demonstrated ability to oversee veterinary operations, lead teams, and enhance hospital efficiency. Experienced in mentoring staff, ensuring OSHA compliance, and maintaining proficiency in inventory control while fostering positive client relationships. Skilled in utilizing software for document creation and calendar management to streamline operations. Currently transitioning into a career in human healthcare to serve the community as a dedicated nurse.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Veterinary Hospital Manager
SHORES ANIMAL HOSPITAL
07.2020 - Current
- Managed daily operations of a busy veterinary hospital, leading a team of 24-30 staff members
- Oversaw inventory management, ensuring adequate supplies of medications, vaccines, and equipment
- Collaborated with veterinarians to develop treatment plans for patients, delivering high-quality care consistently
- Managed client relations, addressing concerns promptly to uphold customer satisfaction
- Conducted staff performance evaluations, provided feedback, and identified areas for improvement.
- Maintained a high standard of cleanliness throughout the facility; ensuring regular deep cleans to prevent cross-contamination.
- Optimized workflow efficiency with strategic delegation of tasks based on individual skillsets and strengths within the team.
Lead Client Service Representative
SHORES ANIMAL HOSPITAL
09.2015 - 07.2020
- Led a team of veterinary receptionists to support seamless daily operations
- Managed patient information, medical history, vaccinations, and treatments accurately
- Communicated with clients for appointment reminders, test results, and follow-up care instructions
- Resolved client complaints promptly to uphold high customer satisfaction levels
- Oversaw inventory supplies, managed administrative tasks, and implemented quality control measures
Administrative Assistant
Pepedogs
04.2013 - 09.2015
- Screened phone calls and emails, providing accurate information and redirecting inquiries as needed
- Managed executive calendars and scheduled appointments efficiently
- Responded promptly to client inquiries, directing them to the appropriate personnel for assistance
- Acted as the primary point of contact for visitors, ensuring a professional and welcoming experience
- Demonstrated proficiency in Microsoft Office Suite and efficiently managed multiple calendars
Client Service Representative
SHORES ANIMAL HOSPITAL
01.2002 - 04.2013
- Addressed client inquiries and resolved issues with exceptional customer service in a timely and professional manner
- Managed a high volume of client accounts with accuracy and attention to detail
- Developed strong client relationships through regular communication to build trust and loyalty
- Maintained up-to-date knowledge of products, industry trends, and company policies for accurate client information
- Proactively identified opportunities for upselling and cross-selling based on client needs and preferences
Education
High School Diploma -
Newberry High School
Newberry, FL07-1993
No Degree - Pre-Nursing
Santa Fe Community College
Gainesville, FLAssociate of Applied Science - Nursing
Galen College of Nursing
Gainesville, FL12-2027
Skills
- Team Leadership
- Customer Service
- Inventory Management
- Client Relations
- Performance Evaluation
- Communication Skills
- Vaccination protocols
- Employee training
- Patient care standards
- Waste disposal management
Certification
BLS AHA 08/2027
Timeline
Veterinary Hospital Manager
SHORES ANIMAL HOSPITAL
07.2020 - Current
Lead Client Service Representative
SHORES ANIMAL HOSPITAL
09.2015 - 07.2020
Administrative Assistant
Pepedogs
04.2013 - 09.2015
Client Service Representative
SHORES ANIMAL HOSPITAL
01.2002 - 04.2013
High School Diploma -
Newberry High School
No Degree - Pre-Nursing
Santa Fe Community College
Associate of Applied Science - Nursing
Galen College of Nursing