Sheri Thelen
Summary
Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Overview
25
25
years of professional experience
Work History
Customer Service Warehouse Clerk
Nebraska Warehouse
12.2023 - 01.2025
- Inbound calls- to schedule incoming and outgoing shipments and deliveries
- Inventory control 3 warehouses
- Utilized Salesforce, Wit's and Outlook
- Entered in all paperwork daily
- Filing, cleaning as well as warehouse support
- Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
Administrative Assistant/Customer Service
Arrow Towing
09.2020 - 11.2023
- Inbound Calls from 911 dispatch to schedule p/up of vehicles
- Data entry Towbook Management System
- Outbound calls-Client calls for past due payments
- Daily deposits
- Sorted Mail- Paid monthly recurring bills
- Sorted paperwork and filed after entered into system
- Improved office efficiency by streamlining administrative processes and implementing new organizational systems.
- Handled sensitive information with discretion while maintaining strict confidentiality protocols.
Transportation Specialist
H & M Trucking
04.2016 - 08.2020
- Administrative Support to a team of 20
- Acted as a liaison between account managers and truck drivers as well as mechanics
- Scheduled maintenance, ordered plates, title work and insurance cards
- Utilized Salesforce, Outlook.TPS
Receiving/Stocking
Target
06.2014 - 03.2016
- Maintained accurate records of products received in and out on shelves
- Verified inbound shipments on inventory tracker
- Closed purchase orders
- Inventory control
- Used Salesforce, Outlook, palm pilots
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Fraud Prevention/ Training/ Customer Service Support
PayPal.com
03.2000 - 04.2014
- Inbound & outbound calls
- Identified high risk transaction & portfolios
- Monitored customer transaction to report fraud
- Handled account Appeals, Chargebacks and buyer complaints
- Trained new employees on customer Service & fraud transactions
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Worked accounts with over 100k to ensure proper business ethics
Education
Certificate of Technical Studies - Fraud Prevention Certificate
ITT-Omaha
Omaha, NE01.2001
High School -
Lewis Central High School
01.1985
Skills
- Transportation Management (TMS)
- Warehouse Management System (WMS)
- Global Trade Compliance (Import & Export Procedures)
- Safety Regulations (Osh)
- Communication
- Problem Solver
- Time Management/Organization
- Adaptability & Flexibility
- Customer Service/Support
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved fraud prevention issues, resulting in a 15% reduction in fraudulent transactions, a decrease in chargeback costs, improved customer satisfaction scores. Achieved Fraud Prevention by completing daily thresholds with accuracy and efficiency.
- Collaborated within a dedicated "Tiger Team" of 5 in the development of the initial PayPal.com website.
Awards
- Tiger Team 2000
- Customer Service Award/Fraud Funds Recovered
Timeline
Customer Service Warehouse Clerk
Nebraska Warehouse
12.2023 - 01.2025
Administrative Assistant/Customer Service
Arrow Towing
09.2020 - 11.2023
Transportation Specialist
H & M Trucking
04.2016 - 08.2020
Receiving/Stocking
Target
06.2014 - 03.2016
Fraud Prevention/ Training/ Customer Service Support
PayPal.com
03.2000 - 04.2014
Certificate of Technical Studies - Fraud Prevention Certificate
ITT-Omaha
High School -
Lewis Central High School
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