
Dynamic leader with expertise in Operations and SAP application, at Medtronic. Achieved consistent client satisfaction through strategic process improvements and KPI monitoring. Proven ability to lead cross-functional teams, enhance workflow efficiency, and resolve complex issues. Recognized for critical thinking and adaptability in high-pressure environments, driving continuous improvement and operational excellence.
• Spearheaded a full operational turnaround of the International Shipping Department, eliminating a backlog of 10,000+ line items across 1,000+ deliveries and restoring performance to Day 2 of a 5-day SLA within six months.
• Led continuous improvement initiatives, including multiple Kaizen events, to optimize shipping workflows for efficiency, safety, cost-effectiveness, and SLA compliance.
• Reinforced strict process adherence and accountability standards, resulting in sustained on-time delivery performance and measurable operational stability.
• Reduced Inventory SIR (Shipping/Inventory Incident Reports) from 500+ monthly discrepancies to fewer than 20 within six months through root cause analysis, process redesign, and enhanced tracking controls.
• Implemented structured daily Tier meetings to drive KPI visibility, educate staff on performance metrics, and foster real-time problem-solving and ownership.
• Mentored and performance-coached team members, strengthening accountability, engagement, and output consistency.
• Established a closed-loop feedback system, actively incorporating frontline employee input into process improvements and operational decision-making.
• Partnered with subject matter experts and deployed enhanced tracking tools to ensure end-to-end shipment visibility, accurate labeling, and SLA compliance across the international distribution lifecycle.