Sheri Vitale
Painesville,Ohio
Summary
Committed job seeker with a history of over 15 years of experience in an office environment. Always striving to meet company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization.
Overview
24
24
years of professional experience
Work History
Front Desk Supervisor
Kellis Eye and Laser Center
Chardon, OH
10.2021 - Current
- Facilitated a new Electronic Medical Records system
- Facilitate day to day operations
- Implemented strategies for improving customer service standards across the department.
- Managed customer complaints and rectified issues to complete satisfaction.
- Developed training plans for new hires or existing employees needing additional instruction in certain areas.
- Ensure consistent Team Member performance with direction and standard work
Physician Office Coordinator
Lake Health Ophthalmology Consultants
Willoughby, OH
01.2017 - 11.2020
- Resolved customer complaints in a timely manner while upholding company standards.
- Recruited, interviewed and selected employees to fill vacant roles.
- Perform daily monitoring and communication of team volume and quality goals.
- Evaluate financial performance of practice through development of office operating budget.
- Maintain regulatory compliance with JCAHO, OSHA and HIPPA.
- Ensure consistent Team Member performance with direction and standard work.
Billing Manager
Ophthalmology Consultants
Willoughby, OH
01.2013 - 01.2017
- Conducted insurance verification and pre-authorization, coded procedures and managed patient charts.
- Managed billing calendar and scheduled claims for payments.
- Resolved billing issues by applying knowledge and completing in-depth research.
Patient Representative
Ophthalmology Consultants
Willoughby, OH
03.2000 - 01.2013
- Spoke to patients upon arrival to determine if personal data or insurance information had changed.
- Prepared patient chart for admission and compiled appropriate paperwork.
- Assessed patient needs and provided appropriate referrals to other healthcare providers.
Skills
- Team Building and Supervision
- Work and Goal Oriented
- Self Motivation
- Dependable
- Listening Skills
- Time Management
Timeline
Front Desk Supervisor
Kellis Eye and Laser Center
10.2021 - Current
Physician Office Coordinator
Lake Health Ophthalmology Consultants
01.2017 - 11.2020
Billing Manager
Ophthalmology Consultants
01.2013 - 01.2017
Patient Representative
Ophthalmology Consultants
03.2000 - 01.2013
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