Sheri Zelek
Manzanita,OR
Summary
Professional with proven track record in beauty industry. Skilled in team leadership, customer service, and inventory management. Known for adaptability and driving successful outcomes in fast-paced environments. Strong interpersonal skills, product knowledge, and ability to enhance client experiences.
Overview
13
13
years of professional experience
Work History
Assistant Beauty Department Manager
Nordstrom
10.2023 - Current
- Helped lead an $8 million department volume for 2024 with an increase over LY
- Responsible for hiring, training and enforcing company policies for employees, including attendance and dress codes
- Supervise counter managers and associates for multiple brands, ensuring brand guidelines are being followed, monitoring counter sales and fostering partnerships with brand executives
- Plan, execute and host several events during the year, including happy hours, seasonal trend shows/events as well as master classes
- Oversee visual merchandising according to company and brand mandated schematics
- Maintain accurate inventory and inventory processes including inventory adjustments, return to vendor(rtv), damage and tester procedures
Service Experience Department Manager
Nordstrom Rack
09.2021 - 10.2023
- Effectively managed daily customer service operations.
- Consistently led department in exceeding all metric goals (3-time Leader of the Quarter)
- Hired, trained and developed all new employees to deliver excellent fast/friendly check-outs as well as importance of opening Nordy Club Rewards for customers
- Manage cash room and all its functions
- Scheduling department employees to ensure adequate coverage while staying within budget to maintain selling costs
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Interim Service Experience Manager
Nordstrom Rack
06.2021 - 08.2021
- Effectively managed daily customer service operations
- Wrote weekly employee schedules
- Led department in meeting/exceeding all metric goals
- Hired and trained all new employees
- Managed cash room and all its functions
- Identified areas for improvement in customer journey, implementing targeted solutions for increased satisfaction levels.
- Championed a culture of excellence within the department by setting high expectations for staff performance and providing constructive coaching where needed.
Assistant Service Experience Manager
Nordstrom Rack
08.2020 - 06.2021
- Assisted Department Manager in coaching and developing team members in order to meet/exceed all metrics while fostering 'Nordstrom Culture'
- Performed all cash room duties while maintaining all district metrics
- Led/Supported team in daily customer service operations
- Problem-solved customer issues
Administrative Assistant
Nordstrom Rack
Mount Pleasant, SC
05.2018 - 06.2019
- Worked alongside Store Manager in all daily store operations
- Answered multi-line phone system, routing calls, delivering messages to staff
- Analyzed store budget to ensure store stayed on target to meet yearly financial goals
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Coordinated travel arrangements for store manager ensuring cost-effective and timely accommodations and transportation.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Facilitated all customer store events
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Supported all employees, being the point of contact for HR issues as well as the hub for all store information and communication
- Built and maintained excellent customer relationships through timely response to inquiries and feedback.
Assistant Service Experience Manager
Nordstrom Rack
Mount Pleasant , SC
09.2017 - 05.2018
- Assisted Department Manager in leading and coaching a high-performing team of service professionals, ensuring consistent delivery of exceptional customer experiences
- Led by example in superior customer service
- Performed all cash room duties and consistently maintained top ranking metrics in district
- Identified areas for improvement in the customer journey, implementing targeted solutions for increased satisfaction levels.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Service Experience
Nordstrom Rack
Mount Pleasant, SC
08.2017 - 09.2017
- Delivered Fast and Friendly Checkout providing customers with outstanding service
- Created trip drivers by opening reward accounts
- Help to merchandise and stock product
- Maintained a clean and clutter-free store environment for customers
Sales Associate, Fashion Jewelry & Watches
Nordstrom
01.2012 - 01.2014
- Built relationships with customers to encourage repeat business.
- Assisted clients with perfect wardrobe accessories
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Skills
- Multitasking efficiency
- Strong communication skills
- Staff training and development
- Brand partnership cultivation
- Product knowledge expertise
- Industry trend awareness
Timeline
Assistant Beauty Department Manager
Nordstrom
10.2023 - Current
Service Experience Department Manager
Nordstrom Rack
09.2021 - 10.2023
Interim Service Experience Manager
Nordstrom Rack
06.2021 - 08.2021
Assistant Service Experience Manager
Nordstrom Rack
08.2020 - 06.2021
Administrative Assistant
Nordstrom Rack
05.2018 - 06.2019
Assistant Service Experience Manager
Nordstrom Rack
09.2017 - 05.2018
Service Experience
Nordstrom Rack
08.2017 - 09.2017
Sales Associate, Fashion Jewelry & Watches
Nordstrom
01.2012 - 01.2014
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