Sheria Hill
Omaha,NE
Summary
Dynamic Operations Supervisor with a proven track record at FedEx, excelling in performance monitoring and team training. Expert in optimizing workflows and enhancing productivity through effective staff development. Recognized for fostering strong relationships and driving employee engagement, leading to improved operational efficiency and a motivated workforce.
Overview
16
16
years of professional experience
Work History
Operations Supervisor
FedEx
11.2022 - 12.2024
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Assistant Manager
Burger King
02.2018 - 09.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
McDonald's
03.2009 - 08.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Benson High School
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Team Training
- Safety oversight
- Employee development
- Warehouse operations
- Inventory coordination
- Workflow optimization
- Human resources
- Incident reporting
- Employee engagement
- Productivity management
- Multitasking and organization
- Team leadership
- Employee supervision
- Data entry
- Goal setting
- Microsoft office
- Workflow planning
- Relationship building
- Staff training
- Staff development and training
- Documentation and recordkeeping
- Office management
- Motivational leadership
- Performance management
- Performance improvement
- New hire orientation
Timeline
Operations Supervisor
FedEx
11.2022 - 12.2024
Assistant Manager
Burger King
02.2018 - 09.2021
Assistant Manager
McDonald's
03.2009 - 08.2017
Benson High School
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