Sheria Pryor
Baltimore,MD
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Social Security Administration, SSA
Baltimore, MD
09.2024 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Full time Manager
The Body Shop
Baltimore, MD
07.2016 - 03.2024
- Assisted with day-to-day operations working productively with all team members
- Managed to keep track of sales goals by monitoring segments.
- Developed active listening to establish customer needs by asking open ended questions to connect with them.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated products for the customers through consultations.
Education
Coppin Academy High School
Baltimore, MDBachelor - Psychology
Coppin State University
Baltimore, MDSkills
- Cash handling
- Clear communication
- Active listening
- Critical thinking
- Problem resolution
- Customer relations
- Call center experience
- Conflict resolution
Timeline
Customer Service Representative
Social Security Administration, SSA
09.2024 - 04.2025
Full time Manager
The Body Shop
07.2016 - 03.2024
Coppin Academy High School
Bachelor - Psychology
Coppin State University