Summary
Overview
Work History
Education
Skills
Professionalprofile
Timeline
AdministrativeAssistant

Sherica Fields

Fort Worth,TX

Summary

Highly skilled financial professional with a strong desire to make a significant impact within an organization. Demonstrated expertise in delivering exceptional customer service, conducting thorough investigations, and effectively negotiating business outcomes. Committed to utilizing talents and abilities to drive success and contribute to the overall growth of the company.

Overview

15
15
years of professional experience

Work History

Loan Specialist/ Customer Advocacy

Reprise Financial
10.2023 - Current
  • Manages and communicates with customers regarding unpaid dues.
  • Enhanced customer engagement through review of payment options and loan modifications.
  • Assisted in configuring recurring and one-time transactions for customers.
  • Provided support for customer queries about account-related tasks like balance inquiries, payment details, and address modifications.
  • Implements strategies to expedite debt collection processes.
  • Ensure account maintenance is updated within the core system of record.
  • Documented and tracked collection activities to monitor progress.
  • Ensures strict compliance with organizational policies and relevant regulatory guidelines.
  • Handled manager duties, escalated calls to supervisors when needed, prepared daily and MTD reports for teams, and held individual sessions.
  • Led initiatives for controlling and addressing fraudulent accounts.
  • Managed inquiries related to delinquent and fraudulent credit.

Claims Adjuster

State Farm
11.2022 - 05.2023
  • Conducted thorough investigations to assess claims.
  • Utilized knowledge of policies and insurance regulations to assess coverage, liability, and damages.
  • Reached out to customers using multiple channels including calls, emails, and online messages.
  • Managed workload using task-allocated queues in a high-demand call center.
  • Delivered tailored solutions to meet client needs through empathetic communication and effective support.
  • Licenses: TX - Adjuster All Lines, NC, SC - Casualty, Property, and GA - Auto/Fire.

Credit Associate

Corelogic
04.2021 - 11.2022
  • Investigate documents and other resource to determine validity
  • Enter, update and retrieve information for credit applications
  • Ensure that all approved applications comply with bank criteria
  • Interact with external parties to facilitate financial processes, including management teams, loan sellers, legal counsel, auditors, banks and leverage providers, among others

Administrative Assistant

Bexar Clinical Trails
03.2018 - 04.2021
  • Manage individual accounts at the 30, 60, and 90 day level, using technologically, user-friendly computer systems
  • Assess eligibility of potential subjects through methods such as screening interviews, reviews of medical records, or discussions with physicians and nurses
  • Maintain records including case report forms, drug dispensation records, or regulatory forms
  • Oversee subject enrollment to ensure that informed consent is properly obtained and documented
  • Monitor and make record of study activities to ensure compliance of protocols with all relevant local, federal, and state regulatory and institutional polices

Team Leader

Ditech Financial
07.2018 - 02.2018
  • Negotiate payment arrangements with the goal of keeping our borrowers in their homes and foreclosures and repossessions to a minimum
  • Utilize all available skip tracing tools to locate our borrowers whose current contact information was inaccurate
  • Achieve production standards set each month to obtain your bonus reward by working accounts thoroughly and properly according to state and federal guidelines

Collection Specialist/Quality & Technical Support

Credit Protection Association
11.2011 - 07.2015
  • Performs call monitoring and provides trending data reports to site management team
  • Provided coaching to representatives on how to resolve complex issues
  • Provide support, including procedural documentation and relevant reports
  • Set up new users' accounts, profiles, and reset passwords
  • Participates in customer and client listening programs to identify customer needs and expectations
  • Coordinates and facilitates call calibration (Quality Assurance) sessions for staff
  • Negotiate debt repayment or repayment schedules based on customers’ financial situations
  • Locating and notifying customers with delinquent accounts by telephone and persuading them to pay past-due charges

Loan Service Specialist

Bank of America
03.2010 - 05.2011
  • Maintains a high level of quality service with internal/external customers
  • Manages a full portfolio of time-sensitive loans
  • Manages Pre-Sale Foreclosure processes on Prime and Subprime Loans
  • Ensures that the Foreclosure Attorney continually expedites the Foreclosure process
  • Ensures that exceptions are addressed in a timely manner to avoid delays in the Loan Modification process
  • Communicates the internal departments, external vendors & third-party interest via telephone & written correspondence

Education

High School -

Cedar Hill High School
Cedar Hill

College -

TSU University
Houston, TX

Cosmetology -

Paul Mitchell’s Cosmetology School
04.2020

Skills

  • Microsoft Word
  • Excel
  • Ten Key
  • Data Entry
  • NCR

Professionalprofile

Financial professional seeking an opportunity to contribute to an organization utilizing my excellent customer service skills, ability to investigate situations thoroughly, and negotiate business outcomes, Critical Thinking, Excellent Verbal/Written Communication, Initiative, Judgment and Decision Making

Timeline

Loan Specialist/ Customer Advocacy

Reprise Financial
10.2023 - Current

Claims Adjuster

State Farm
11.2022 - 05.2023

Credit Associate

Corelogic
04.2021 - 11.2022

Team Leader

Ditech Financial
07.2018 - 02.2018

Administrative Assistant

Bexar Clinical Trails
03.2018 - 04.2021

Collection Specialist/Quality & Technical Support

Credit Protection Association
11.2011 - 07.2015

Loan Service Specialist

Bank of America
03.2010 - 05.2011

High School -

Cedar Hill High School

College -

TSU University

Cosmetology -

Paul Mitchell’s Cosmetology School

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Sherica Fields