Sherice Potter
Spokane,WA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Padilla Industries - Mary Jane's
03.2021 - Current
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets for 12 plus employees.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Manager
Cosmoprof
05.2015 - 06.2020
- Increased sales through effective merchandising strategies and targeted promotions.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects and tasks.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Associate of Applied Science - Cosmetology
Spokane Community College
Spokane, WA12.2005
Skills
- Task Delegation
- Money Handling
- Google Drive
- Time management
- Effective communication
- Organizational skills
- Attention to detail
- Problem-solving abilities
- Adaptability and flexibility
- Customer Service
Certification
Cosmetology, 12/01/16, 12/01/18, cuts, chemical services, manicures, pedicures
Assessments
- Retail customer service, Proficient, 08/01/22, Responding to customer situations in a retail setting
- Sales skills, Proficient, 12/01/20, Influencing and negotiating with customers
- Customer focus & orientation, Proficient, 08/01/22, Responding to customer situations with sensitivity
Timeline
Assistant Manager
Padilla Industries - Mary Jane's
03.2021 - Current
Assistant Manager
Cosmoprof
05.2015 - 06.2020
Associate of Applied Science - Cosmetology
Spokane Community College
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