Sherice Potter
Spokane,WA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Padilla Industries - Mary Jane's
03.2021 - Current
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets for 12 plus employees.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Manager
Cosmoprof
05.2015 - 06.2020
- Increased sales through effective merchandising strategies and targeted promotions.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects and tasks.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Associate of Applied Science - Cosmetology
Spokane Community College
Spokane, WA12.2005
Skills
- Task Delegation
- Money Handling
- Google Drive
- Time management
- Effective communication
- Organizational skills
- Attention to detail
- Problem-solving abilities
- Adaptability and flexibility
- Customer Service
Certification
Cosmetology, 12/01/16, 12/01/18, cuts, chemical services, manicures, pedicures
Assessments
- Retail customer service, Proficient, 08/01/22, Responding to customer situations in a retail setting
- Sales skills, Proficient, 12/01/20, Influencing and negotiating with customers
- Customer focus & orientation, Proficient, 08/01/22, Responding to customer situations with sensitivity
Timeline
Assistant Manager
Padilla Industries - Mary Jane's
03.2021 - Current
Assistant Manager
Cosmoprof
05.2015 - 06.2020
Associate of Applied Science - Cosmetology
Spokane Community College
Cosmetology, 12/01/16, 12/01/18, cuts, chemical services, manicures, pedicures
Similar Profiles
Jaja Marie TabiosJaja Marie Tabios
Admin Assistant at Mary Jane's Poultry And Rice FieldAdmin Assistant at Mary Jane's Poultry And Rice Field
CARISSA MANNIELLOCARISSA MANNIELLO
Distribution Manager at Mary Jane's House of GlassDistribution Manager at Mary Jane's House of Glass
DIMITRA MAVRAGANIDIMITRA MAVRAGANI
Private English Language Tutor at -Private English Language Tutor at -