Sherice White
Bronx,New York
Summary
Confident Senior Customer Service Executive possessing friendly demeanor and excellent problem-solving and communication skills. Bringing over 20 years of experience increasing customer satisfaction levels and business performance by handling and analyzing complaints and designing customer service strategies. Dedicated to creating positive impression on customers to build and retain customer based. Cultivating a winning team towards success is the goal.
Overview
20
20
years of professional experience
Work History
Health Facility Administrator
Davita HealthCare Partners
Bronx, NY
10.2017 - 01.2022
- Managed and supervised Dialysis program and implemented policies and procedures to standardize delivery of care. Maintained DPC budgets, engagement, growth targets, volume, and SLA
- DQI (Clinical Outcomes) maintained above 70 despite staffing challenges
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees. Coached employees to offer high-quality, cost-effective care to all residents. Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff. Achieved 83.78 rate for year 1 and overall 25% increase in retention.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Identified and maintained close professional relationships with influential physicians and researchers in medical community
Store Manager of Operations
Starbuck Coffee
New York, New York
08.2007 - 08.2016
- Achieved all marketing sales goals within 95% of target share special displays and promotions. Increased Customer Voice Score by 10pct over one month span
- Responsible for direct oversight and management of all store operations for sales volume over $1,000,000.
- Trained, developed and promoted store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Recognized for outstanding leadership and customer service.
- Managed inventory control, cash control and store opening and closing procedures.
Food Service Director
Sodexo Healthcare
BRONX, New York
09.2000 - 08.2007
- Manage daily operations for 461 bed Acute Care level 1 Trauma center. Long Term Care facility containing 200 beds along with Adult Day Care program of 40 Clients. Monitored Operations of Hospital Cafeteria, Retail Coffee Shop, and Vending operations with Sales and Revenue of over 5 million in managed volume.
- Maintain all aspects of Sodexho safety and sanitation practices including state and local audits for DOHA and JCAHO compliance.
- Led team of 7 Managers and 75 union employees including 4 Retail Supervisors.
- Delivered in-depth training to workers in food preparation and client-facing roles to promote strong team performance.
Education
Bachelor of Arts - Business Administration
Baruch College of The City University of New York
New York, NY06.1996
Skills
- Business Leadership
- Originality and Creativity
- Administrative Management
- Empathic
- Microsoft Windows and Office
- Problem Anticipation and Resolution
- Customer Account Management
Affiliations
- International Association of Administrative Professionals
- NYC Board of Health Certification
Quote
Tenderness and kindness are not signs of weakness and despair, but manifestations of strength and resolution
Kahlil Gibran
Timeline
Health Facility Administrator
Davita HealthCare Partners
10.2017 - 01.2022
Store Manager of Operations
Starbuck Coffee
08.2007 - 08.2016
Food Service Director
Sodexo Healthcare
09.2000 - 08.2007
Bachelor of Arts - Business Administration
Baruch College of The City University of New York
Hobbies
Certified Wellness Travel
40+ DoubleDutch teammember
Hobbies
Certified Wellness Travel
40+ DoubleDutch teammember
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