Shericka Grace
Ruskin
Summary
Experienced with sanitation and cleanliness procedures, ensuring optimal hygiene. Utilizes effective cleaning methods to maintain high standards. Track record of reliability and thoroughness in all housekeeping tasks.
Overview
6
6
years of professional experience
Work History
Environmental Services Technician
Tampa General Hospital
07.2024 - Current
- Upholds sanitary conditions throughout the hospital aligning with established quality guidelines.
- Maintained professionalism through excellent telephone communication abilities.
- Maintained sterile conditions to minimize disease transmission risks.
- Facilitated high-level physician satisfaction through dependable housekeeping support for nursing and ancillary units.
- Maintained a high level of customer satisfaction by addressing concerns promptly and professionally.
Sales Associate/Cashier/Customer Service
Bath and bath works
08.2023 - 07.2024
- Partnered with marketing and project management departments to design new products and services.
- Refined professional skill set through continued participation in leadership development sessions.
- Implemented company policies, procedures, and safety standards for maintaining office cleanliness and equipment safety.
- Leveraged customer service expertise to drive a 36% annual increase in sales.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Sales Associate
Bealls Inc.
07.2023 - 07.2024
- Verified placement of items within correct departments.
- Developed detailed pricing documentation for improved product understanding.
- Reviewed and reconciled inventory data with sales records for consistency.
- Established strong client relationships through exceptional customer service.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Delivery Driver
Medline Express
11.2019 - 07.2023
- Educated new hires on operational guidelines for deliveries.
- Handled weekly average of 65 customer interactions, managing multiple orders efficiently.
- Received top ratings for maintaining excellent punctuality and outstanding service for 12 months.
- Boosted average sales by 42% using an innovative delivery service strategy.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Sales Associate
Burlington Coat Factory
03.2019 - 11.2019
- Enhanced client satisfaction by consistently providing outstanding service and solutions to problems.
- Resolved order discrepancies efficiently to uphold service quality.
- Revamped processes to ensure continuous stock availability without additional orders.
- Engaged with customer service teams to resolve inquiries outside the scope of online FAQs.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma -
Adult and Career Services Center
Tampa, FL06.2024
Skills
- Customer service
- Computer literacy
- Time management
- Communication skills
- Microsoft excel
- Guest services
- English
- Safety trained
- Site inspection
- Customer satisfaction
- Patience and composure
- Customer service support
- Customer service abilities
- Customer service training
Accomplishments
- Resolved product issue through consumer testing.
- Achieved 93.59% by completing Burn Center Quality Data with accuracy and efficiency.
Timeline
Environmental Services Technician
Tampa General Hospital
07.2024 - Current
Sales Associate/Cashier/Customer Service
Bath and bath works
08.2023 - 07.2024
Sales Associate
Bealls Inc.
07.2023 - 07.2024
Delivery Driver
Medline Express
11.2019 - 07.2023
Sales Associate
Burlington Coat Factory
03.2019 - 11.2019
High School Diploma -
Adult and Career Services Center
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