Shericka Grace
Ruskin
Summary
Dynamic professional with a strong background in customer service and workplace safety compliance, honed at Tampa General Hospital. Proven problem-solver with expertise in storage area organization and conflict resolution. Committed to enhancing productivity and delivering exceptional service, consistently achieving positive outcomes in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Environmental Services Housekeeper
Tampa General Hospital, St. Joseph's Hospital
07.2024 - Current
- Disposed of trash and recyclables each day to avoid waste buildup.
- Documented and reported necessary facility and building repairs observed.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Sales Assistant
Bath and Body Work
08.2023 - 06.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Fielded customer questions to share information about products, availability, and pricing.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Sales Associate
Bealls Inc.
07.2023 - 06.2024
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Greeted customers and helped with product questions, selections, and purchases.
Customer Service Representative
Medline Express Services
05.2020 - 06.2023
- Responded to customer requests for products, services, and company information.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Delivery Driver
Medline Express Services
11.2019 - 05.2020
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Sales Associate
BURLINGTON COAT FACTORY, INC
03.2019 - 11.2019
- Provided professional services and support in a dynamic work environment.
- Applied effective time management techniques to meet tight deadlines.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Excellent communication skills, both verbal and written.
Education
GED -
Adult Education Center
Tampa, FL06-2024
Skills
- Storage area organization
- Commercial equipment operations
- Problem-solving
- Conflict resolution
- Customer service
- Workplace safety compliance
Timeline
Environmental Services Housekeeper
Tampa General Hospital, St. Joseph's Hospital
07.2024 - Current
Sales Assistant
Bath and Body Work
08.2023 - 06.2024
Sales Associate
Bealls Inc.
07.2023 - 06.2024
Customer Service Representative
Medline Express Services
05.2020 - 06.2023
Delivery Driver
Medline Express Services
11.2019 - 05.2020
Sales Associate
BURLINGTON COAT FACTORY, INC
03.2019 - 11.2019
GED -
Adult Education Center
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