Sheridan Schwenter-Adams
Leesville,LA
Summary
Dynamic professional with a proven track record in customer service and emergency medical care, honed at Greenville Gemstone Mine and the Army. Excelled in enhancing client satisfaction and leading healthcare initiatives, demonstrating exceptional interpersonal communication and vital signs monitoring skills. Achieved significant improvements in customer loyalty and unit health through innovative problem-solving and dedicated service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Representative
Greenville Gemstone Mine
08.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Combat Medic (68W)
Army
07.2022 - 07.2024
- Assisted in the development and execution of realistic training scenarios simulating battlefield injuries, honing both individual proficiencies and collective teamwork capabilities within the unit.
- Served as a trusted advisor for unit leaders on healthcare-related matters, leveraging medical expertise to promote informed decision-making during critical situations.
- Ensured the proper handling of sensitive medical information by adhering to strict privacy regulations and maintaining detailed patient records.
- Contributed to the overall health of unit members through conducting routine medical evaluations, immunizations, and preventive healthcare measures.
Customer Service Representative
McDonald's
02.2019 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Phlebotomy - Phlebotom Technician
Regis College
Weston, MA12.2024
EMT
Army
12.2023
Liberty High School
Liberty, SC05.2022
Skills
- Customer service
- Customer relationship
- Interpersonal communication skills
- Complex Problem-solving
- Basic life support
- Vital signs monitoring
- Emergency medical care
- Medical equipment operation
Certification
I have my phlebotomy certification and my EMT certification
Timeline
Sales Representative
Greenville Gemstone Mine
08.2024 - Current
Combat Medic (68W)
Army
07.2022 - 07.2024
Customer Service Representative
McDonald's
02.2019 - 05.2021
Phlebotomy - Phlebotom Technician
Regis College
EMT
Army
Liberty High School
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