Sheridan Steward

Entered data into the system, Requesting drug testing for patients at a drug treatment center. Also, shipped samples to the company for testing.

Review applications for Various programs and ensure applicants are eligible.

Verify that application have been filled out correctly and accurately.

Advise applicants on what programs may benefits them.

Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.

Input communication with applicants into the computer system to facilitate future clarification and knowledgeable support.

Performed careful reviews of the applicants data to a certain compliance with eligibility criteria for economic assistance.

Explained eligibility details and affordability options to patients with kindness and respect.

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Responded to the average of 130 Patient questions via phone and in person daily.

Developed and implemented sorting procedures which doubled speed at point of sale.

Built and maintained working relationships with hundreds of patients on a weekly basis.

Trained 4 new technicians and actively participated in their skill development.

Transcribe and analyzed an average of 150 prescriptions per day.

Created new customer profiles and updated demographics,allergies and new medications in pharmacy computer systems.

Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.

Interpreted and processed medication orders under supervision of pharmacist.

Monitored inventory personally.

Efficiently resolved problems or concerns to the satisfaction of all involved parties.

Ensured everyone follows the company's guidelines, policies and procedures.

Responsible for delivering outstanding customer service, assigning duties, development of the team members, inventory management, labor and cash handling.

Upheld company standards and compliance requirements for operations.

Positioned skilled staff in the key areas throughout shifts to optimize department productively.

Documented receipts, employee hours and inventory movement.

Interviewed prospective candidates using behavioral interviewing techniques and personality assessments to ensure best possible fit for client needs

Managed between 10-30 open positions at any given time Excellent client retention skills and took lead on most conflict resolutions Conducted all coaching and counseling of associates as deemed necessary by our clients.

Monitored team progress and enforced deadlines.

Delegated daily tasks to team members to optimize group productivity. Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.