Sheridan Thompson
Los Angeles,CA
Summary
Senior Regional Manager with 15+ years of progressive leadership experience in high-rise and mixed-use community management. Proven ability to lead large-scale portfolios, develop leadership teams, and drive operational performance at a regional level. Strong background in financial oversight, governance, and complex operations, with a focus on scalability, efficiency, and client retention.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Regional Manager
Action Property Management
Los Angeles, CA
03.2026 - Current
- - Provide regional oversight for a portfolio of high-rise and mixed-use communities, ensuring operational consistency and alignment with company standards
- - Lead and develop a leadership team of 25 General Managers and 2 Regional Managers, driving accountability, performance, and succession planning
- - Serve as escalation point for complex operational, client, and personnel matters, ensuring timely and effective resolution
- - Partner with executive leadership on regional performance, operational strategy, and process improvements
- - Analyze financial and operational metrics to identify trends, mitigate risk, and improve efficiency
- - Support onboarding, transitions, and stabilization of new communities
- - Collaborate cross-functionally with accounting, HR, legal, and maintenance teams to ensure seamless operations
Regional Manager II
Action Property Management
Los Angeles, CA
03.2021 - 03.2026
- - Oversaw a multi-property portfolio, directly supporting and managing General Managers
- - Led hiring, coaching, and performance management of leadership teams
- - Advised Boards on budgeting, financial planning, and operational strategy
- - Ensured consistent execution of contracts, policies, and operational standards
- - Identified performance gaps and implemented data-driven operational improvements
- - Supported new business initiatives, including onboarding and community transitions
- - Acted as escalation point for unresolved Board and resident concerns
General Manager
Action Property Management
Los Angeles, CA
01.2016 - 03.2021
- - Directed full operations of a high-rise residential community, including administration, maintenance, and financial management
- - Managed staff and vendors to maintain service standards and operational efficiency
- - Prepared budgets, financial reports, and reserve planning in partnership with the Board
- - Oversaw contracts, capital projects, and vendor performance
- - Administered compliance with governing documents and California Civil Code
- - Coordinated Board meetings, agendas, and execution of directives
- - Managed insurance claims and risk mitigation efforts
Education
Diploma -
California High School
01-2001
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California State University, Fullerton
Skills
- Regional Leadership
- Portfolio Management
- Board Governance
- Financial Oversight & Budgeting
- KPI Analysis & Performance Management
- Leadership Development & Succession Planning
- Client Retention
- Capital Project Oversight
- Operational Efficiency & Process Improvement
- Compliance (Davis-Stirling, CC&Rs)
- Vendor & Contract Management
Accomplishments
- - Oversaw multi-million-dollar capital and reconstruction projects exceeding $3M
- - Improved financial controls and approval processes, increasing transparency and reducing risk
- - Enhanced operational consistency across multiple communities through process alignment and leadership development
- - Resolved complex client and resident escalations, supporting long-term client retention
- - Achieved consistent career progression into senior regional leadership
Affiliations
Community Associations Institute
Certification
- CMCA (Certified Manager of Community Associations)
- AMS (Association Management Specialist)
Timeline
Senior Regional Manager
Action Property Management
03.2026 - Current
Regional Manager II
Action Property Management
03.2021 - 03.2026
General Manager
Action Property Management
01.2016 - 03.2021
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California State University, Fullerton
Diploma -
California High School
Additional Strengths
- - Strong executive presence with the ability to influence Boards, stakeholders, and leadership teams
- - Effective decision-maker in complex, high-pressure environments
- - Proven ability to lead leaders and scale operations