Sherie Mike
Belmont,NC
Summary
Highly skilled Sales Support Administrator with comprehensive experience in providing administrative support to sales teams. Possess strong skills in CRM systems management, order processing, and sales data analysis. Notable strengths include problem-solving abilities, clear communication, and teamwork. Contributed significantly to improving operational efficiency and supporting revenue growth in previous roles.
Overview
12
12
years of professional experience
Work History
Sales Support Administrator
Dry Pro Foundation and Crawlspace
Belmont , NC
05.2022 - Current
- Provided assistance in preparing presentations for trade shows.
- Provided support to Sales Managers.
- Oversee calendars for Sales Team members.
- Evaluated performance of sales staff based on clearly defined metrics to meet departmental milestones and comply with company policies.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Schedule Captain
Groundworks
Virginia Beach, VA
03.2021 - 05.2022
- Oversee calendar management across branches at Groundworks.
- Saved and canceled sales appointments.
- Organized periodic sessions with Sales Managers focused on evaluating current capacity.
- Assisted in scheduling, rescheduling, and canceling appointments.
- Generated daily reports on the number of booked, canceled, rescheduled appointments.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Team Lead/Appointment Coordinator
Dry Pro Foundation and Crawlspace
Charlotte, NC
07.2018 - 03.2021
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Identified opportunities for process improvements, implementing changes when required.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Created detailed reports on team activities as requested by management.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Order Management Specification Analyst
OFS Brands
High Point, NC
12.2017 - 06.2018
- Analyzed order requirements to recognize challenges and implement solutions.
- Resolved specification issues by partnering with both customers and sales representatives.
- Gained extensive technical knowledge on product specifications.
- Maintained strong interdepartmental communication.
- Maintain performance standards and align with organizational targets.
- Achieved exceptional performance outcomes.
Office Assistant / Receptionist / Returns Assistant
Swift Staffing
High Point, NC
02.2017 - 09.2017
- Demonstrated ability to learn organizational processes, workflows, policies and procedures of various companies
- Handled a range of administrative support and office functions for clients including Innocor Foam Technology and Metropolitan Warehouse and Delivery
- Input orders into Excel spreadsheet with reason for return and new bar code
- Enter new information into database to update ticket for accounting department
- Research orders that have not been processed with return reason and new bar code
- Scan damaged orders into system to be sent to final cut for repair
- Scan good stock orders into system to be sent back to stores to be resold
- Enter/check orders, print/check/file invoices and assist with new hire orientations
- Approve purchase orders and place UPS/FedEx shipments
- Purchase supplies for departments and deliver within the warehouse
- Keep track of all office and shop supplies; maintain inventory
Receptionist / Office Assistant
Metropolitan Restaurant Management Company
Falls Church, VA
06.2016 - 02.2017
- Open and distribute mail, compose independently or from brief instruction letters, general correspondence and inter-office memos including confidential reports
- Operate standard office equipment including calculator, copier, FAX machine, personal computer, printer and related software
- Order and maintain inventory of office supplies
- Thrived within busy environment requiring the ability to multitask and keep organized digital and hard-copy files
Receptionist / IT Support Assistant / Property Manager Assistant
Curzon Staffing
Alexandria, VA
10.2014 - 05.2016
- Serve in administrative support roles for corporate clients in diverse industries, including IT, education, and property management
- Answer tenant service calls, enter into service database, dispatch and track status in database
- Answer office phones, screen/relay calls and field requests as appropriate
- Demonstrated ability to learn organizational processes, workflows, policies and procedures of various companies
- Handled a range of administrative support and office functions for clients including Clarke & Sampson, CFC, Jamestown Commercial Management, Alexandria City Public Schools, Eastbanc, Inc., American Association of Airport Executives and IAAPA
- Reimage and image employee and student laptops/desktops, perform hardware installments/replacements (hard drives, RAM), Install new hardware/software systems, ensuring integration with existing network systems, set up local printers and wireless configuration
- Answered telephones and assisted customers, rapidly resolving customer issues and building brand loyalty
Customer Service Rep / Office Manager / Owner Assistant
Allstar Marketing Direct, LLC
Alexandria, VA
04.2013 - 06.2014
- Rapidly promoted to manage an entire marketing call center with a 35-member team
- Perform various clerical and administrative duties, including scheduling appointments and meetings, new hire training, filing, faxing, and answering phones
- Manage all office administration, data entry, and organization
- Process new hire paperwork, accounts payable and mail
- Managed and provided guidance and training to reps as needed
- Supervised sales and marketing activities, managed staff, and oversaw daily operations
Education
High School Diploma -
H.D. Woodson Academy of Finance And Business
Washington, DC06.2003
Some College (No Degree) - Sociology
Claflin University
Orangeburg, SCSome College (No Degree) - Fashion Design and Merchandising
International Academy of Design And Technology
Orlando, FLSkills
- Strong organization
- Microsoft office
- CRM software
- Performance tracking
- Report generation
- Event exhibit preparation
- Customer retention
Timeline
Sales Support Administrator
Dry Pro Foundation and Crawlspace
05.2022 - Current
Schedule Captain
Groundworks
03.2021 - 05.2022
Team Lead/Appointment Coordinator
Dry Pro Foundation and Crawlspace
07.2018 - 03.2021
Order Management Specification Analyst
OFS Brands
12.2017 - 06.2018
Office Assistant / Receptionist / Returns Assistant
Swift Staffing
02.2017 - 09.2017
Receptionist / Office Assistant
Metropolitan Restaurant Management Company
06.2016 - 02.2017
Receptionist / IT Support Assistant / Property Manager Assistant
Curzon Staffing
10.2014 - 05.2016
Customer Service Rep / Office Manager / Owner Assistant
Allstar Marketing Direct, LLC
04.2013 - 06.2014
High School Diploma -
H.D. Woodson Academy of Finance And Business
Some College (No Degree) - Sociology
Claflin University
Some College (No Degree) - Fashion Design and Merchandising
International Academy of Design And Technology
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