Sherie Oneil
San Antonio,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
GC Services
Houston, TX
04.2001 - 01.2004
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
Customer Care Representative
Houston Community Call Center
Houston, TX
01.1999 - 03.2002
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Recommended potential products or services after analyzing customer needs.
- Promoted product offerings to drive growth and exceed benchmarks.
Education
High School Diploma -
05.2004
Skills
- Credit Card Payment Processing
- Upbeat and Positive Personality
- Understanding Customer Needs
- Verbal and Written Communication
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Customer Service
- Courteous with Strong Service Mindset
- Quality Control
- Call Center Operations
- Shipping and Receiving Understanding
- High-Energy Attitude
Timeline
Customer Service Representative - GC Services
04.2001 - 01.2004
Customer Care Representative - Houston Community Call Center
01.1999 - 03.2002
Parkview Baptist High School - High School Diploma,
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