Sherie Shaw
Oklahoma City,OK
Summary
Security-focused and diligent professional skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Control Room Operator
Oklahoma County Detention Center
10.2019 - 04.2023
- Operate and monitor security systems, such as CCTV cameras, alarms, and access control systems
- Observe inmate activities and behavior, ensuring compliance with facility rules and regulations
- Maintain clear and effective communication with correctional staff and external agencies.
- Answer and process phone calls, radio transmissions, and intercom requests promptly.
- Respond to emergency situations, such as fights, medical crises, and disturbances, by initiating appropriate protocols.
- Maintain accurate logs, records, and incident reports.
- Compile and document daily activities and incidents during the shift.
Assistant Sales Manager
Advance America
06.2014 - 08.2019
- Handle customer inquiries, resolve issues, and ensure a positive customer experience
- Assist the Sales Manager in achieving sales targets and revenue goals
- Process loan applications and ensure all required documentation is accurately completed.
- Ensure strict adherence to all local, state, and federal regulations governing payday loans
- Keep up-to-date with changes in lending laws and communicate these changes to the team
- Perform cash audits and reconcile cash drawers at the beginning and end of each shift.
- Provide coaching and support to team members to enhance their skills and performance.
Cashier-Supervisor
Army and Air Force Exchange Service
08.2013 - 06.2014
- Monitor cashier performance, providing feedback and performance evaluations
- Handle high-value transactions, returns, and exchanges
- Provide exceptional customer service by resolving inquiries, complaints, or issues effectively and promptly
- Oversee cash register operations, including opening and closing procedures
- Enforce security protocols and loss prevention measures
- Ensure cashiers adhere to all company policies and procedures
Education
Bachelor of Science - Criminal Justice
University of Central Oklahoma
Edmond, OK10.2026
Provisional Sales Associate -
Charles Barnes Real Estate School
Moore, OK07.2023
High School Diploma -
Midwest City High School
Midwest City, OK05.2011
Skills
- Dispatching
- Emergency Response
- Security Camera Monitoring
- Rapid and Adaptive
- Radio Communications
- Effective Cross Functional Communication
- Data Reporting
- Database Management
References
References available on request
Certification
- Licensed Real Estate Salesperson, State of Oklahoma - July 2023
Timeline
Control Room Operator
Oklahoma County Detention Center
10.2019 - 04.2023
Assistant Sales Manager
Advance America
06.2014 - 08.2019
Cashier-Supervisor
Army and Air Force Exchange Service
08.2013 - 06.2014
Bachelor of Science - Criminal Justice
University of Central Oklahoma
Provisional Sales Associate -
Charles Barnes Real Estate School
High School Diploma -
Midwest City High School
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