Sheriel Carr
New Orleans,LA
Summary
Client-focused banking and customer service professional experience in relationship management, financial product recommendations, and operational accuracy across high-volume environments. Skilled in delivering personalized financial guidance , processing compliance with institutional and regulatory standards. Recognized for strong communication, problem-solving, and the ability to build trust quickly with diverse customers.
Overview
9
9
years of professional experience
Work History
Certified Relationship Banker
Gulf Coast Bank and Trust
12.2024 - Current
- Cultivated strong client relationships through personalized financial advice and proactive communication.
- Analyzed customer financial needs to recommend appropriate banking products, loans, and long-term financial solutions.
- Facilitate compliant account openings, loan applications, documentation verification, and signature card accuracy.
- Resolve customer inquiries, concerns, and transaction issues while maintaining positive branch experiences.
- Consistently recognized for professionalism, communication, and strong follow-through.
Front Desk / Night Auditor
Quarter House Hotel
08.2022 - Current
- Managed front desk operations, ensuring seamless guest services, and ensuring smooth check-in and check-out experiences.
- Handled cash, credit card payments, and reconciled daily financial activity.
- Conducted nightly audits of financial transactions, billing activities, and department reports.
- Prepared summaries of cash, check, and credit activity to support hotel operations.
- Address guest concerns professionally, coordinating with housekeeping and maintenance teams for resolutions.
Teller Service Representative III
Keesler Federal Credit Union
05.2020 - 12.2024
- Provides accurate teller services, including deposits, withdrawals, payments, and check negotiations.
- Verified checks, endorsements, ID, and legal documents to prevent fraud and maintain member safety.
- Opened new checking, savings, and money market accounts while explaining the features and benefits.
- Resolved member concerns with professionalism and strong product knowledge.
- Collaborated with branch leadership to support daily operations and meet service goals.
- Maintained high member satisfaction scores and consistent transaction accuracy.
Boutique Owner
Fashion Bella Boutique
05.2020 - 12.2022
- Managed all aspects of business operations, including inventory, vendor relations, customer service, and daily sales.
- Developed marketing strategies, including social media promotion, product photography, and customer engagement.
- Analyzed sales data, track stock levels, and adjust strategies based on trends and customer behavior.
Cashier
Chick Fil A
01.2017 - 05.2020
- Provided outstanding customer service while managing high-volume front counter and drive-thru operations.
- Processed cash, check, and coupon transactions accurately.
- Support opening and closing procedures, inventory stocking, and merchandising.
- Assisted customers with orders, product inquiries, and problem resolution.
Education
High School Diploma -
Helen Cox High School
Harvey, LA05.2020
Associate of Science - Business Administration
Delgado Community College
New Orleans, LA05-2027
Skills
- Relationship building and management
- Financial Product Knowledge
- Bank operations & compliance
- Sales & Cross-selling strategies
- Problem Solving & Critical thinking
- Loan & Account application support
- Customer Retention & Loyalty
- High-Volume Multitasking
- Cash handling & audit accuracy
Timeline
Certified Relationship Banker
Gulf Coast Bank and Trust
12.2024 - Current
Front Desk / Night Auditor
Quarter House Hotel
08.2022 - Current
Teller Service Representative III
Keesler Federal Credit Union
05.2020 - 12.2024
Boutique Owner
Fashion Bella Boutique
05.2020 - 12.2022
Cashier
Chick Fil A
01.2017 - 05.2020
High School Diploma -
Helen Cox High School
Associate of Science - Business Administration
Delgado Community College