Sherika Duncan
Dallas,TX
Summary
Motivated and detail-oriented professional with extensive experience in customer service, documentation, and administrative support within healthcare and call center environments. Proven ability to gather accurate information, communicate effectively with customers, and manage multiple systems simultaneously. Strong organizational and problem-solving skills with a commitment to quality service and compliance. Eager to apply transferable skills to a career as an Auto Adjuster Trainee.
Overview
11
11
years of professional experience
Work History
Clinical Service Assistant
UT Southwestern Dermatology Clinic
Dallas, USA
06.2023 - Current
- Registered patients and verified demographic and insurance information to ensure accurate patient records.
- Scheduled appointments and coordinated referrals to facilitate patient access to care.
- Verify insurance coverage and update patient records.
- Document inbound calls and patient interactions in Epic EMR.
- Maintain strict compliance with HIPAA and confidentiality standards.
- Managed multiple systems to provide seamless assistance to patients in a fast-paced clinical environment.
Caregiver
Windsor Senior Living
Dallas, USA
09.2019 - 06.2023
- Executed individualized care plans, facilitating medication administration and exercise routines to promote health.
- Supported residents in daily personal care, enhancing comfort and dignity during bathing, dressing, grooming, and mobility.
- Delivered emotional support, prioritizing resident safety and comfort to improve overall well-being.
- Monitored and documented changes in residents’ health, behavior, and needs.
- Transported residents to medical and personal appointments.
Customer Service Representative
PFS Web – Crest Oral-B
Dallas, USA
08.2015 - 09.2019
- Handled high-volume inbound and outbound calls to assist dental offices with timely product replacements.
- Communicated professionally with dental offices via phone and email.
- Managed and prioritized emergency product requests to ensure prompt resolution of urgent cases.
- Delivered customer service that consistently met company standards and enhanced client satisfaction.
- Documented interactions and processed requests accurately across multiple systems.
Education
High School Diploma -
Skills
- Epic Electronic Medical Records (EMR)
- Data Entry & Accuracy
- Inbound & Outbound Call Handling
- Policy & Procedure Adherence
- Confidential Information Handling
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- Multitasking Across Multiple Systems
- Attention to Detail
- Time Management & Organization
- Problem Solving
- Professional Verbal & Written Communication
- Email Correspondence
- Team Collaboration
- Adaptability & Willingness to Learn
Timeline
Clinical Service Assistant
UT Southwestern Dermatology Clinic
06.2023 - Current
Caregiver
Windsor Senior Living
09.2019 - 06.2023
Customer Service Representative
PFS Web – Crest Oral-B
08.2015 - 09.2019