Sherika Guyton
Jacksonville,USA
Summary
Talented professional with several years of experience and successful career in customer service, planning, developing, and executing events and initiatives to achieve maximum potential. Creative and highly strategic with excellent leadership and client relations abilities. Professional and outgoing with success in building relationships and attracting new clients.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Advocate
UnitedHealthcare
07.2025 - Current
- Resolved customer inquiries efficiently through multiple communication channels.
- Utilized CRM systems to track customer interactions and improve service delivery.
- Collaborated with team members to enhance support processes and resolve complex issues.
- Handle member questions about benefits, claims, eligibility, and financial accounts.
- Explain health plan benefits, consumer-driven health care, and how to maximize their coverage.
- Contact doctor's offices for members to help with appointments or coverage issues.
- Achieve targets for call quality, member satisfaction, and first-call resolution.
- Teach members to use myuhc.com and other UHC apps.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
Business Founder/Owner
Reunique Beauty
07.2021 - Current
- Fostered collaboration and development of new hair care products by business leaders.
- Answered questions, directed customers to desired products.
- Upselling hair care products on social media and social events.
- Create business plans, arrange finances, review sales, developed marketing strategies, also overseas daily activities.
- Call returning customers regarding purchasing new products.
- Answer inbound calls from new customers regarding hair products.
- Ensure that services are accurately and resolve any issues.
- Provide administrative services inclusive of direct deposit and cash transactions.
Customer Service
Postal Service
04.2014 - 06.2021
- Facilitating the processing and distribution of letters and flat tubs within the system.
- Monitor the work performance of several employees making sure the mail gets out on time, also daily inventory.
- Assist customers within the post office, such as receiving mail, selling stamps and envelopes, and handling customers complaints.
- Answered product and service questions and suggest other information about products and services.
- Resolved customer service inquiries in a timely manner while providing excellent customer service.
- Ensure that the numbers from the inventory count was accurately.
Customer Service Associate
ACE Cash Express
04.2012 - 03.2014
- Responsible for cash handling and cashing checks, filing reports, performing risk analyses before approving loans.
- Typing and proofreading loan agreements.
- Provide comprehensive financial services to customers.
- Navigated multiple software applications while assisting customers.
- Conferred with customer via inbound or outbound calls or a person to provide information about product or services regarding loans, credit cards, or gift cards, and collections.
- Kept records of customers, interactions, or transactions throughly recording details of inquiries.
- Collaborated with Sale team members to stay current on inventory levels and resolve items issues.
- Responsible for cash handling, and check cashing, Filing reports, performing risk analysis before approving loans.
- Typing and proofread loan agreements.
- Managing and discovering outstanding debts owe to the company.
- Inbound and outbound calls regarding customers needs and concerns.
Customer Service Representative
Walmart
05.2009 - 03.2012
- Cross-sold products by identifying customer needs during interactions.
- Maintained up-to-date knowledge of company policies and procedures.
- Resolve customer complaints, ensuring a positive experience.
- Promoted available product and services to customers during service.
- Upselling credit cards and gift cards, setting up payment plans.
- Navigating through the system sending and receiving MoneyGram and Western Union.
- Engaged in conversation with customers to understand needs, resolve issues, and answer product questions.
Call Center Representative
Convergys
02.2007 - 03.2009
- Assisting customers with inquiries, troubleshoot issues, and providing solutions related to products and services.
- Handling customers interaction via phone, email or chat, processing orders, managing complaints and providing account support.
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
- Analyzed customer accounts to identify discrepancies and resolve billing issues promptly.
- Monitored billing and collections processes across multiple customer profiles.
Education
4-40 License - Insurance Customer Service
FSCJ Online Training
Jacksonville03.2025
Associate Of Science - Medical Assistant
Concorde Career College
Jacksonville01.2007
High School Diploma - Correspondence
Cornerstone Christian
Jacksonville01.2004
Skills
- Customer Service
- Sales
- Budgeting
- Analysis skills
- Business development
- Problem-solving
- Conflict resolution
- Verbal communication
- Written communication
- Appointment scheduling
- Organizational skills
- Work ethic
- Leadership
- Decision making
- Artificial intelligence
- Adaptability
- Strategic Thinking
- Goal Setting
- Inbound Calls
- Outbound Calls
- Collections
- Claims
- Medicaid
- Medicare
- Word
- Outlook
- Excel
- CRM
- I-Cue
Certification
Insurance Customer Representative
Timeline
Customer Service Advocate
UnitedHealthcare
07.2025 - Current
Business Founder/Owner
Reunique Beauty
07.2021 - Current
Customer Service
Postal Service
04.2014 - 06.2021
Customer Service Associate
ACE Cash Express
04.2012 - 03.2014
Customer Service Representative
Walmart
05.2009 - 03.2012
Call Center Representative
Convergys
02.2007 - 03.2009
4-40 License - Insurance Customer Service
FSCJ Online Training
Associate Of Science - Medical Assistant
Concorde Career College
High School Diploma - Correspondence
Cornerstone Christian