Sherika Hartley
Jacksonville,FL
Summary
Achieved high levels of customer satisfaction through proactive problem-solving. Developed strong rapport with clients, resulting in increased loyalty. Contributed to team success by consistently meeting service expectations.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
AmeriHealth Caritas
Jacksonville, FL
04.2023 - Current
- Streamlined resolution of customer inquiries through effective use of CRM software.
- Exhibited adaptability by mastering new systems and procedures efficiently.
- Oversaw meticulous record-keeping of customer interactions for future reference.
- Resolved escalated issues with professionalism, ensuring prompt resolution and customer loyalty.
- Facilitated team success by sharing best practices for effective communication strategies.
- Navigated high-stress situations with composure, ensuring professionalism while resolving disputes and conflicts.
- Addressed customer complaints with empathy, fostering loyalty and encouraging repeat business.
- Cultivated in-depth product knowledge to deliver tailored recommendations aligned with customer needs.
Customer Service Representative
Alorica
Davenport, FL
09.2022 - 03.2023
- Having great customer service skills
- Billing insurances
- Build cases for medications
- Run coverage checks
- Initiate prior authorizations
- Having great communication skills
Collections Agent
Concentrix
Jacksonville, FL
04.2022 - 09.2022
- Handling calls
- Troubleshooting
- Having great customer service
- Having great communication skills
- Managed billing processes to ensure timely and accurate invoicing.
Warehouse Worker
Football Fanatics
Jacksonville, FL
02.2021 - 11.2021
- Picking and packing
- Shipping
- Inventory
- Printing
Education
Associate of Science - Business Administration
Florida State College
Jacksonville, Florida, FLHigh school diploma - undefined
Nathan B. Forrest High School
06.2014
Skills
- Achieved increased revenue through strategic identification of upselling opportunities during customer interactions Enhanced customer experience by recommending tailored products that met specific needs Drove sales growth by fostering a culture of proactive customer engagement and product promotion
- Achieved significant sales growth by implementing targeted marketing strategies Cultivated strong relationships with clients, resulting in repeat business and referrals Streamlined sales operations to enhance customer satisfaction and drive revenue
- Exhibited exceptional communication skills in conveying complex ideas clearly and concisely to diverse audiences
- Achieved high customer satisfaction ratings through effective problem resolution Enhanced service delivery by streamlining communication processes Fostered positive relationships with customers to drive repeat business
- Conducted thorough assessments of data trends and patterns to inform business strategies and improve outcomes
- Achieved high customer satisfaction ratings through proficient phone communication Enhanced team performance by implementing effective phone etiquette training Improved overall customer engagement through strategic phone interaction initiatives
Timeline
Customer Service Representative
AmeriHealth Caritas
04.2023 - Current
Customer Service Representative
Alorica
09.2022 - 03.2023
Collections Agent
Concentrix
04.2022 - 09.2022
Warehouse Worker
Football Fanatics
02.2021 - 11.2021
High school diploma - undefined
Nathan B. Forrest High School
Associate of Science - Business Administration
Florida State College