Sherika Oliphant-Jones
WI
Summary
Dynamic and results-oriented Learning and Development Manager with over 10 years of experience in designing and implementing innovative training programs that drive organizational success. Proven ability to align L&D strategies with business goals, fostering a culture of continuous improvement and employee engagement. Skilled in needs assessment, curriculum development, and leveraging modern learning technologies. Adept at leading cross-functional teams and collaborating with stakeholders to optimize performance and achieve measurable outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager, Learning & Development
Delta Defense
08.2023 - Current
- Lead a team of Learning & Development trainers to deliver high-quality training experiences, achieving a 91% participant satisfaction rate and supporting sales employees in increasing conversion rates by 11%, while helping them meet their career development goals.
- Utilize learning management systems and other tools to track training effectiveness, achieving a 26% increase in knowledge retention, measure ROI with a 150% return on investment, and continuously improve training programs based on participant feedback and performance data.
- Collaborate with sales leadership and subject matter experts to assess training needs, resulting in a 30% reduction in skill gaps, and design tailored learning solutions that increase employee productivity by 24%, fostering professional growth and development.
- Plan and executed a variety of training programs, including onboarding, technical skills development, leadership development, and compliance training.
- Develop and implement company-wide learning and development strategies to align with business goals, resulting in a 40% increase in employee engagement and a 17% improvement in overall performance metrics, driving business growth and team success.
Sales Trainer
Delta Defense
08.2021 - 08.2023
- Developed and implemented training programs for new sales representatives to improve product knowledge and sales techniques
- Conducted one-on-one coaching sessions with team members to provide personalized guidance and support to help them meet and exceed sales targets
- Designed and delivered interactive workshops and seminars on effective sales strategies, objection handling, and closing techniques
- Utilized various learning methods, including role-playing exercises and real-life scenarios, to engage and educate sales teams on best practices
- Collaborated with sales managers to identify training needs and create customized training plans to address areas for improvement
Risk Management Operations Coordinator
Kohl's Corporate
11.2017 - 08.2021
- Managed 15-20 direct reports, systems, and projects to achieve unit goals in accordance with Company policies and practices
- Collaborated with cross-functional teams to streamline operational processes and enhance overall risk mitigation efforts
- Led training sessions to educate employees on risk management policies and procedures, resulting in increased awareness and compliance
Talent Development Designer
Kohl's Corporate
02.2015 - 11.2017
- Designed and implemented customized training programs to enhance employee skill development and drive organizational growth
- Conducted needs assessments to identify gaps in knowledge and performance, and developed targeted learning solutions to address those gaps
- Collaborated with subject matter experts to create engaging and interactive learning materials, including e-learning modules, workshops, and job aids
Quality Assurance Advisor
Kohl's Corporate
04.2014 - 02.2015
- Conducted thorough reviews of software requirements and design documents to identify potential issues and ensure alignment with quality standards
- Collaborated with cross-functional teams to address quality concerns and drive continuous improvement initiatives
- Provided guidance and training to team members on quality assurance best practices and standards
Risk Management Operation Team Lead
Kohl's Corporate
03.2010 - 04.2014
- Led a team of risk management specialists in analyzing and evaluating operational risks across multiple business units.
- Developed and implemented risk management policies, procedures, and controls to minimize exposure to financial and operational risks.
- Monitored and reported on key risk indicators and metrics to senior leadership, providing insights and recommendations for continuous improvement.
Education
Bachelor of Applied Science - BASc - Business, Management, Marketing, and Related Support Services
Cardinal Stritch University
Wisconsin05-2011
Skills
- Adult Learning Theory
- Project Management
- Budget Management
- Coaching Skills
- Classroom Facilitation
- Learning Management System (LMS) proficiency
- Instructional Design
Certification
Certified Professional in Training Management (CPTM) Training Industry, Inc.
Training & Facilitation Certificate Association for Talent Development (ATD)
Timeline
Manager, Learning & Development
Delta Defense
08.2023 - Current
Sales Trainer
Delta Defense
08.2021 - 08.2023
Risk Management Operations Coordinator
Kohl's Corporate
11.2017 - 08.2021
Talent Development Designer
Kohl's Corporate
02.2015 - 11.2017
Quality Assurance Advisor
Kohl's Corporate
04.2014 - 02.2015
Risk Management Operation Team Lead
Kohl's Corporate
03.2010 - 04.2014
Bachelor of Applied Science - BASc - Business, Management, Marketing, and Related Support Services
Cardinal Stritch University
Certified Professional in Training Management (CPTM) Training Industry, Inc.
Training & Facilitation Certificate Association for Talent Development (ATD)
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