Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sherika Woods

Baton Rouge,LA

Summary

Demonstrated ability to complete tasks accurately despite interruptions and competing demands. Customer-oriented Service and Engagement Team Leader with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Team leader with strong background in training and team development. Resourceful and well-organized with excellent leadership.

Overview

11
11
years of professional experience

Work History

Bus Driver

IDEA Public Schools
Baton Rouge, LA
02.2022 - 12.2024
  • Reported any mechanical or operational issues to maintenance staff promptly.
  • Inspected vehicles prior to each shift for mechanical defects or malfunctions.
  • Communicated effectively with dispatch staff via two way radio regarding delays, detours.
  • Obeyed DOT rules and regulations and local laws to maximize safety.
  • Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
  • provided transportation to and from school for students.

School Bus Driver

Lafayette Parish School System
Lafayette, LA
11.2014 - 01.2022
  • Maintained timely adherence to schedules and safety protocols
  • Anticipated traffic delays and construction obstacles to proactively ensure adherence to schedules
  • Performed all duties with personable communication and professionalism, including bus operation and passenger interaction.
  • Performed routine maintenance on vehicles, such as cleaning, fueling, and ensuring all parts of the bus are operating properly.
  • Maintained records such as vehicle logs
  • Inspected vehicle for cleanliness and safety before each trip

Service and Engagement Team Leader

Target
Lafayette, LA
11.2013 - 08.2019
  • Led team of 20 or more cashiers, five or more service desk team members and three cart attendants engaged in delivering assistance to customer service department on daily basis
  • Proactively identified and solved complex guest complaints
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Protected the company's reputation and built a loyal client base by working relentlessly to resolve problems and improve guest satisfaction.
  • Interviewed, hired and trained new quality customer service representatives
  • Delegated daily tasks to team members to optimize team productivity

Education

Class A CDL

CDL Mentor
Baton Rouge, LA
12-2024

High School Diploma -

Carencro High School
Lafayette, LA
2004

Skills

  • Service desk team supervision
  • Teamwork and collaboration
  • Customer service standards
  • Team training and management
  • CDL class A license
  • Strong communication skills
  • Dependable and reliable
  • Cheerful and energetic
  • Excellent at multi-tasking

Timeline

Bus Driver

IDEA Public Schools
02.2022 - 12.2024

School Bus Driver

Lafayette Parish School System
11.2014 - 01.2022

Service and Engagement Team Leader

Target
11.2013 - 08.2019

Class A CDL

CDL Mentor

High School Diploma -

Carencro High School

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Sherika Woods