Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Project Manager
A Kleene Sweep Chimney Service
11.2024 - 03.2025
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Planned, designed, and scheduled phases for large projects.
Met project deadlines without sacrificing build quality or workplace safety.
Established effective communication among team members for enhanced collaboration and successful project completion.
Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Customer Service Representative
CoEnergy Propane
01.2021 - 11.2024
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
No Degree - Nail Technology
Idaho State University
Pocatello, ID
06-1987
High School Diploma -
Highland High School
Pocatello, ID
05-1985
Skills
Project management
Project planning and development
Project scheduling
Team collaboration
Schedule management
Customer relations
Conflict management
Data review
Vendor sourcing
Permit processing
Timeline
Project Manager
A Kleene Sweep Chimney Service
11.2024 - 03.2025
Customer Service Representative
CoEnergy Propane
01.2021 - 11.2024
No Degree - Nail Technology
Idaho State University
High School Diploma -
Highland High School
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