Sherill Gill
MILWAUKEE,WI
Summary
Highly motivated hospitality and operations professional with a proven track record in customer service, record keeping and management. Excellent team player, adept at developing and maintaining detailed procedural processes that reduce redundancy, improve accuracy and efficiency and achieve organizational objectives. Strong desire to learn and grow professionally.
Overview
32
32
years of professional experience
Work History
Banquet Bartender
Hyatt Regency Hotel Milwaukee
Milwaukee, WI
11.2021 - Current
- Prepared for events by setting up bar, stocking supplies, and arranging tables.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Contributed to successful events by setting up mobile bars in various locations according to event specifications.
- Set up glassware, liquor, and other necessary supplies for special events.
Bartender
EL GRECO FAMILY RESTAURANT
Milwaukee, Wisconsin
01.2017 - 09.2021
- Demonstrates superior customer service while attending to customers in a high volume and fast paced restaurant/bar environment
- Processes accurate orders for kitchen staff
- Helps to increase sales by selling up and being attentive to customer’s needs
- Responsible for the proper operation of the bar, receipts, and inventory accountability
- Train Hosts customer service skills.
Bartender / Team Lead /Server /Host
RED LOBSTER
Wauwatosa, Wisconsin
05.2016 - 12.2017
- Demonstrates superior customer service while attending to customers seated at the bar in a high volume and fast paced restaurant / bar environment
- Processes orders on a computerized Point of Sale system; receive beverage orders from wait staff
- Greet guess and enter food orders correctly into the POS system
- Helps to increase sales by selling up and being attentive to customers’ needs
- Responsible for the proper operation of the bar, receipts, and inventory accountability; ensure bar stock / inventory is secured at the end of shifts
- Train Hosts customer service skills
- Maintains stocked bar with glasses, ice, liquor, garnishes and other supplies.
Bartender
TGI FRIDAYS – FRONT ROW AT MILLER PARK
Milwaukee, Wisconsin
03.2017 - 10.2017
- Consistently demonstrates knowledge of the food menu; ingredients in specialty drinks; wine & liquor menu, and state of Wisconsin liquor laws
- Identify customers’ needs and respond proactively to their concerns while providing exceptional customer service
- Assist in developing staff work schedules and ensuring the proper number of staff for each shift
- Process purchase orders and coordinate beverage orders / deliveries with management
- Help to conduct regular inventory and use in-house system to reconcile orders with supplies.
In-Room Dining Server
KIMPTON JOURNEYMAN HOTEL
Milwaukee, Wisconsin
06.2016 - 03.2017
- Possessed a thorough knowledge of the menu, providing guidance with menu offerings and accurately responding to questions
- Delivered prompt, excellent service to ensure an exceptional guest experience; remedy problems and report health & safety and to management
- Developed solid relationships with restaurant staff including managers, servers, and bar backs
- Recorded daily status report of all suites and reporting activity to management
- Followed established Infection Control and Universal Precautions policies and procedures when performing daily tasks.
Food & Beverage Coordinator
ROOKIE’S LOUNGE
Milwaukee, Wisconsin
03.2014 - 05.2016
- Responsible for food & beverage service operations including the restaurant, bar, and special events
- Developed and managed operational goals and monitored performance and profit objectives
- Planned and scheduled the assignment of bar / restaurant staff for varying shifts, and ensured that special events were staffed accordingly
- Ensured all menus were updated regularly and that pricing and databases were maintained and up to date
- Ordered liquor and supplies on a weekly basis and conducted inventory regularly
- Coordinated the setup and breakdown of special events and functions.
Fiscal Analyst II
MILWAUKEE COUNTY DISABILTY DIVISON
Milwaukee, Wisconsin
01.1993 - 01.2015
- Worked with Milwaukee County Contract Administration to create and develop the Third Party Administration Billing System for Contractors
- Monitored the authorizations for Disability Service Program contractors such as Housing Department Home Repair Contractors
- Supervised State of Wisconsin compliance with Disability Division’s funding sources policy and procedures
- Provided formal training to over one hundred human services workers and achieved significant improvements in their productivity and accuracy
- Analyzed the division’s financial expenditures and investigated and resolved discrepancies.
Bartender
ROOKIE’S LOUNGE
Milwaukee, Wisconsin
09.2013 - 03.2014
- Interacted with customers directly and quickly in a manner that promoted the highest level of customer service
- Poured drinks using standard pour procedures according to specifications; ensured liquor was secured at the end of shifts
- Maintained full knowledge of food & beverage menus and promotions
- Kept bar stocked with proper amount of glasses, ice, liquor, garnishes and other supplies.
Education
Bachelor of Arts, Business Administration -
Mount Mary College
Milwaukee, WisconsinSkills
Engaging personality
Food running
Sales expertise
Dining room management
Ordering bar supplies
Attending multiple customers
Cash register operation
Responsible alcohol service
Aloha POS
Handling difficult customers
Classic cocktails
New hire training
Beverage preparation
Inventory
Group reservations management
Liquor, beer and wine knowledge
Highly reliable
Clear and effective communication
Timeline
Banquet Bartender
Hyatt Regency Hotel Milwaukee
11.2021 - Current
Bartender
TGI FRIDAYS – FRONT ROW AT MILLER PARK
03.2017 - 10.2017
Bartender
EL GRECO FAMILY RESTAURANT
01.2017 - 09.2021
In-Room Dining Server
KIMPTON JOURNEYMAN HOTEL
06.2016 - 03.2017
Bartender / Team Lead /Server /Host
RED LOBSTER
05.2016 - 12.2017
Food & Beverage Coordinator
ROOKIE’S LOUNGE
03.2014 - 05.2016
Bartender
ROOKIE’S LOUNGE
09.2013 - 03.2014
Fiscal Analyst II
MILWAUKEE COUNTY DISABILTY DIVISON
01.1993 - 01.2015
Bachelor of Arts, Business Administration -
Mount Mary College