Sherilyn Wong

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• Monitored service standards, guest relations, and member satisfaction to enhance overall experience at Shanghai Club.
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Assessed staff performance and addressed issues to improve service quality.
• Evaluated team member skillsets and assigned tasks to enhance workflow.
• Established processes to streamline workflow and improve operational efficiency.
• Recruited and hired qualified candidates to fill open positions.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

• Verified guest identification and processed cash transactions in resort casino cage.
• Exchanged chips, cash, and markers following casino cage procedures.
• Counted, balanced, and secured currency, chips, and vouchers during shift changes.
• Followed gaming regulations, cash handling rules, and internal control standards.
• Maintained accurate records of cage transactions and balances.
• Performed opening and closing duties such as counting money drawers and verifying floats.
• Greeted customers and answered inquiries regarding services.