SHERI LYNN ZDONSKI
HENRICO,VA
Summary
Efficient billing professional with 20 years of experience in the healthcare field. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving.
Overview
17
17
years of professional experience
Work History
Claim Investigation Specialist, Team Lead
Commonwealth Radiology PC
RICHMOND, VIRGINIA
06.2023 - 03.2025
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Researched and resolved billing discrepancies to enable accurate billing.
- Contributed to positive work environment by offering support and guidance to junior billing staff.
- Maintained up-to-date knowledge of insurance policies and changes, ensuring accurate billing practices.
Patient Accounting Representative
Virginia Urology
RICHMOND, VIRGINIA
11.2014 - 06.2023
- Verify patient insurance eligibility upon claim submission.
- Initiate pre-certification requests for radiation therapy services.
- Work with insurance carriers and patients to resolve claim denials, incorrect payments and refunds.
- Process patient payments and field patient billing inquires.
Patient Care Coordinator
PrimeMed PC
CLARKS SUMMIT , Pennsylvania
07.2011 - 09.2014
- Provided compassionate patient care in a busy multi-physician family practice.
- Arranged outpatient testing, specialist appointments and out-of-town referrals.
- Responsible for obtaining insurance pre-certification for advanced imaging.
- Established a good rapport with outside facilities and offices through daily phone contact.
- Checked out patients, collected payments, scheduled appointments, answered multi-line telephone.
Administrative Assistant
Advanced Gynecology Associates
08.2008 - 07.2011
- Responsible for the check-in and check-out of patients, including updating patient demographics, verifying insurance, collecting copays and reviewing HIPPA privacy policy.
- Served in office management capacities including employee scheduling, product ordering, and daily financial bookkeeping.
- Assisted providers in exam rooms with procedures, obtained accurate patient medical histories and vital signs.
Education
Bachelor of Arts - Psychology
Bloomsburg University of Pennsylvania
Bloomsburg, PA 06.1999 - 2004.05
Skills
Reliability
Professionalism
Interpersonal skills
Verbal communication
Organizational skills
Self motivation
Team collaboration
Problem-solving abilities
Proficient in Epic, Imagine and Athena
Timeline
Claim Investigation Specialist, Team Lead
Commonwealth Radiology PC
06.2023 - 03.2025
Patient Accounting Representative
Virginia Urology
11.2014 - 06.2023
Patient Care Coordinator
PrimeMed PC
07.2011 - 09.2014
Administrative Assistant
Advanced Gynecology Associates
08.2008 - 07.2011
Bachelor of Arts - Psychology
Bloomsburg University of Pennsylvania
06.1999 - 2004.05
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