SHERIN GEORGE
Associate HR Representative
BENGALURU,Karnataka
Summary
Innovative technology professional with several years of diverse experience.
Responsible HR Generalist with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management.
HR management experience and broad knowledge of HR metrics for benchmarking, measuring, analyzing and articulating value and ROI of HR initiatives, practices and policies.
Overview
11
11
years of professional experience
3
3
Languages
Work History
HR Generalist
Apex Semiconductor India Pvt Ltd
Bengaluru, Karnataka
02.2022 - Current
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Developed and implemented onboarding and orientation programs for new employees.
- Updated Human Resources Information System (HRIS) database (GreytHR), maintained data accuracy and assisted with system changes.
- Prepared new hire letters, employee contracts, corporate policies, Termination letter, No dues etc.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Reduced time spent on administrative tasks by automating key processes.
- Coordinated employee events and recognition programs to promote a positive work culture and strengthen team relationships.
- End to end managements of events and activities by periodic planning of employee engagements and planning annual budgeting for the events.
- Assisted in Implementing performance review system that provided constructive feedback and set clear career paths for employees.
- Vendor management by assuring monthly payment processing and invoice monitoring.
Dispatcher
IBM India Pvt Ltd
01.2014 - 11.2017
- And Responsibility My key role required to dispatch the incoming flow of the tickets in the queue and manage the SLA.
- Handling New Asset requests with existing Licenses.
- Handling Client calls on a weekly / Monthly frequency.
- Involved in handling team huddles, sharing feedback with team member on our project activities.
- Been a Key player in generating Ideas & driving the Process improvement activities.
- Updating Knowledge Base article if there is any change in process or if there is a new process.
- Updating Stacks for the team members.
- Analysed esclated issues and identified implemented solutions that improved service quality.
- Drive team adherence and manage monthly scheduling.
- Prepare and participate in all the internal and client reviews.
- Monitoring projects and generating reports on a daily, weekly and monthly basis.
Manager Finance
Chipsan Aviation Pvt. Ltd
06.2013 - 12.2013
Education
MBA - Financial Services
Devi Ahilya Vishwavidhalaya Indore
B.Tech - Applied Electronics and Instrumentation
Vimal Jyothi Engineering College
Skills
Teamwork
Operations Management
Adaptability
Decision Making
Leadership
Time Management
Verbal and Written Communication
Active listening
Fast learner
Hardworking
HRIS management
Employee Engagement
Accomplishments
- Manager choice Award for three consecutive years
- Scored 2 pointer in stack rating for every month in dispatcher's role.
- Managed to keep the SLA green for all the regions (UK US EMEA).
- Mentoring the new bees on the team when on-boarded and teaching tools like BMC Remedy and Active Directory.
Timeline
HR Generalist
Apex Semiconductor India Pvt Ltd
02.2022 - Current
Dispatcher
IBM India Pvt Ltd
01.2014 - 11.2017
Manager Finance
Chipsan Aviation Pvt. Ltd
06.2013 - 12.2013
B.Tech - Applied Electronics and Instrumentation
Vimal Jyothi Engineering College
MBA - Financial Services
Devi Ahilya Vishwavidhalaya Indore
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