Sherise C. Hardie
Spanish Town
Summary
Friendly and dependable customer service professional with experience assisting customers, managing inventory, and maintaining high service standards in fast-paced environments. Skilled in communication, teamwork, and organization with the ability to work efficiently under pressure. Seeking a position in a quick-service restaurant or customer service environment where I can contribute to excellent service and a productive team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Inventory / Stock Assistant
Meg P Ltd
Spanish Town, Jamaica
11.2024 - Current
- Maintained accurate daily inventory records and updated stock systems for 200+ store products.
- Ensured products were placed in the correct department categories to maintain organized stock areas.
- Verified price changes and package sizes and updated pricing systems to maintain accuracy.
- Processed invoices for incoming goods and applied required mark-ups according to store policy.
- Ensured pricing was synchronized across store systems and product scales.
- Prepared stock movement reports and processed supplier returns when discrepancies occurred.
- Identified and reported product discrepancies and pricing issues to store management.
- Participated in regular stocktaking activities to maintain accurate inventory levels.
Customer Service and Sales Representative (Intake Specialist)
Iterum Connections
Kingston, Jamaica
08.2022 - 09.2023
- Assisted 50+ customers daily with inquiries and issue resolution in a fast-paced call center environment.
- Maintained accurate records of 100+ customer interactions per shift using internal databases.
- Resolved customer concerns professionally while maintaining high service satisfaction levels.
- Demonstrated strong communication and problem-solving skills to improve customer experience.
Customer Service and Sales Representative
VXI Jamaica Ltd
Portmore, Jamaica
05.2022 - 07.2022
- Provided customer service and assisted clients in selecting phone plans and devices.
- Reviewed customer accounts and identified cost-saving opportunities for mobile services.
- Maintained positive customer relationships while meeting daily service and sales targets.
Teacher's Assistant (Summer Programme)
St. Jago High School
Spanish Town, Jamaica
01.2019 - 12.2019
- Assisted teachers in supervising classroom activities and supporting student learning.
- Organized classroom supplies and distributed learning materials.
- Maintained a structured environment to ensure student safety and participation.
Education
Bachelor of Science - Tourism
Institute of JAR
Spanish Town01.2024
Bachelor of Science (BSc) - Tourism Management
University of Technology
Jamaica01.2021
Associate Degree -
St. Jago High School Sixth Form
01.2019
Skills
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Executed cash handling procedures to ensure accurate financial transactions
- Assisted in operating point of sale systems to facilitate transactions Supported team members in troubleshooting system issues to enhance customer service Contributed to training sessions for new staff on system functionalities
- Executed order processing operations to ensure timely fulfillment and customer satisfaction
- Assisted in food preparation and service tasks to support team efficiency Maintained cleanliness and organization of dining areas to enhance customer experience Collaborated with team members to ensure timely delivery of meals
- Oversaw inventory management processes to ensure optimal stock levels
- Collaborated with team members to complete projects on schedule Supported colleagues in achieving shared goals through effective communication Assisted in problem-solving to enhance team performance
- Facilitated effective communication strategies across departments
Accomplishments
- Academic Excellence Award (2018-2019)
- Commendable CSEC Performance Award (2016-2017)
- Senior Prefect (2017)
Certification
Event planning
Timeline
Inventory / Stock Assistant
Meg P Ltd
11.2024 - Current
Customer Service and Sales Representative (Intake Specialist)
Iterum Connections
08.2022 - 09.2023
Customer Service and Sales Representative
VXI Jamaica Ltd
05.2022 - 07.2022
Teacher's Assistant (Summer Programme)
St. Jago High School
01.2019 - 12.2019
Bachelor of Science (BSc) - Tourism Management
University of Technology
Bachelor of Science - Tourism
Institute of JAR
Associate Degree -
St. Jago High School Sixth Form