Results-oriented Clinical Manager II specializing in women's health, with expertise in operations management and team leadership. Enhanced patient outcomes through strategic planning and effective resource management. Experienced in staff coaching and policy implementation, fostering collaboration and support among teams to improve care delivery.
Overview
19
19
years of professional experience
Work History
Clinical Manager II - L&D, Antepartum, and OBED
Memorial Hermann Sugar Land
Sugar Land, Texas
2024.03 - Current
Key Achievements and Contributions
Manage clinical operations to ensure high-quality, safe patient care delivery with a worked FTE variance of 97.5% and a paid productivity rate of 103%.
Successful State-Designated Maternal Leveling earning zero deficiencies―a distinction achieved by only five hospitals since 2019
Manage daily operations, ensuring optimal staffing, budgeting, scheduling, and resource allocation for effective patient care with a total turnover rate of 8.3%, and a RN Engagement score of 77% for 71 current employees
Monitored compliance with healthcare regulations and quality standards, earning departmental Dr. Michael Shabot Quality and Safety Award
Coordinated interdisciplinary meetings to strengthen collaboration and communication among healthcare teams through active participation in our Maternal and Neonatal QAPI Programs.
Engaged with patients and families to address concerns, enhancing patient satisfaction and experience. Current overall patient satisfaction NPS score 69.6 (Distinguished) and HCAHPS score 75.9 (Target)
Supervised the implementation and utilization of EPIC electronic health record system for efficient documentation throughout the departments.
Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
Community/Campus/ System Affiliations
FY26-FY28 Strategic Planning Committee
Manager, Sponsor, CLF (FY25), & EBP (FY25 & FY26)
System Nurse Manager Collaborative
Catalyst Leadership Mentor
Women's Leader Cohort 9 (Brian Sisk) and 10 (Donna Beecroft).
Code Lilac
C-Section SSI Committee Chair
Texas Aim Member
Lactation and Safe Sleep Opportunities in Texas (LASSO – TX)
MH Community Service Corp.
Clinical Coordinator/RN Staff Nurse
Memorial Hermann Sugar Land
Sugar Land, TX
2012.02 - 2024.03
Supervised nursing staff while providing administrative support to enhance direct patient care.
Directed collaboration among nursing team, physician partners, and ancillary departments for optimal patient outcomes.
Provided comprehensive support for medical and emotional needs of laboring patients and families.
Managed assessment of fetal heart rate, uterine activity, and all labor stages during perinatal care.
Triage antepartum patients to ensure timely and effective prioritization of care.
Women’s Health Nurse Practitioner (Part Time)
Genesys Women OB/GYN
Sugar Land, TX
2019.01 - 2020.06
Executed direct patient prenatal care across all stages of pregnancy, including pre-conception counseling.
Conducted measurements of fundal height, assessed fetal heart rates, and performed vaginal examinations.
Managed gynecological patient care, conducting thorough workups and histories to ensure comprehensive evaluations.
Performed detailed physical and gynecological evaluations to establish working diagnoses.
Ordered and interpreted routine diagnostic tests to facilitate informed clinical decisions.
Implemented personalized treatment plans based on comprehensive assessments.
Provided patient education and counseling to improve understanding of health issues and promote proactive health management.
Women’s Health Nurse Practitioner (Part Time)
Crossroads OB/GYN
Katy, TX
2017.05 - 2017.09
Delivered direct patient care as clinic's sole specialty provider, performing comprehensive workups to address individual health needs.
Conducted physical and gynecological exams to establish accurate diagnoses.
Developed and managed patient care plans, aligning with best practices to optimize outcomes in women's health.
Provided education on preventive care and wellness strategies, empowering patients to make informed health decisions.
Collaborated with physicians, executing delegated tasks through telemedicine.
Contract Staff Nurse, Labor and Delivery
Nightingale Nurses/Doctor’s Hospital
Houston, TX
2011.11 - 2012.02
Delivered direct patient care and support for medical and emotional needs of laboring patients during 10-week contract.
Assessed, managed, and evaluated fetal heart rate and uterine activity throughout labor stages.
Implemented best practices to ensure optimal patient outcomes during labor management.
Staff Nurse, Labor and Delivery / High Risk Antepartum
Bon Secour’s St Francis Eastside
Greenville, SC
2007.05 - 2011.08
Assessed, planned, implemented, evaluated care for antepartum, intrapartum, postpartum women and families, ensuring quality and safety throughout the perinatal period.
Cross-trained as LDRP Nurse, delivering comprehensive, patient-centered care across multiple stages of labor and delivery.
Collaborated with interdisciplinary teams, community agencies to improve patient outcomes through coordinated care and resource sharing.
Education
Doctor of Nursing Practice - Healthcare Systems Leadership
Chamberlain University
Chicago, IL
05.2028
Master of Science - Women’s Health Nursing/Gender Related Studies
Drexel University
Philadelphia, PA
2015-06
Associates in Health Sciences - Nursing
Greenville Technical College
Greenville, SC
2007-03
Bachelor of Science - Biology (Pre-Professional)
Norfolk State University
Norfolk, VA
2002-07
Skills
Coaching and mentoring
Strategic planning
Women's health education
Team collaboration
Operations management
Financial management
Staff performance management
Expectation setting
Communication skills
Disciplinary techniques
Performance evaluations
Decision-making
Resource allocation
Policy and procedure development
Key performance indicators
Team leadership
Licensure Certifications
Texas RN license
NCC Board Certified Women's Health Care Nurse Practitioner (WHNP-BC)
NCC Certified in Obstetric and Neonatal Quality and Safety (C-ONQS)
NCC Certified in Inpatient Antepartum Nursing (RNC-IAP)
Basic Life Support for Healthcare (BLS) Providers (CPR & AED)
Advanced Cardiovascular Life Support (ACLS) Provider
Neonatal Resuscitation Program (NRP) Provider
Advanced Fetal Monitoring Provider
References
Available on Request
Timeline
Clinical Manager II - L&D, Antepartum, and OBED
Memorial Hermann Sugar Land
2024.03 - Current
Women’s Health Nurse Practitioner (Part Time)
Genesys Women OB/GYN
2019.01 - 2020.06
Women’s Health Nurse Practitioner (Part Time)
Crossroads OB/GYN
2017.05 - 2017.09
Clinical Coordinator/RN Staff Nurse
Memorial Hermann Sugar Land
2012.02 - 2024.03
Contract Staff Nurse, Labor and Delivery
Nightingale Nurses/Doctor’s Hospital
2011.11 - 2012.02
Staff Nurse, Labor and Delivery / High Risk Antepartum
Bon Secour’s St Francis Eastside
2007.05 - 2011.08
Doctor of Nursing Practice - Healthcare Systems Leadership
Chamberlain University
Master of Science - Women’s Health Nursing/Gender Related Studies