Sherita Campbell
Kansas City,MO
Summary
Compassionate and dependable professional with extensive experience in healthcare, and public - facing environments. Brings strong back ground in patient and guest support, crisis de-escalation,confidentiality , and customer service. Seeking a entry level role in health care, mental health service, customer support, or child and family service empathy, communication,and teamwork are valued.
Overview
28
28
years of professional experience
Work History
Security Officer
Saint Luke's Bishop Spencer Place
Kansas City, MO
10.2024 - Current
- Monitored premises to ensure safety and security protocols were followed.
- Responded promptly to incidents and emergencies, maintaining a calm demeanor.
- Assisted in conducting regular patrols to deter unauthorized activities.
- Documented daily activities and irregularities in incident reports.
- Maintained knowledge of security systems and equipment operation for effective monitoring.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, and by foot.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Examined doors, windows and gates to verify security.
- Monitored CCTV cameras and alarm systems for security breaches.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Conduct daily check- ins on Independent Living Residence
- Secure and Unlock apartment and security doors
- Investigated suspicious activities and persons to maintain security of premises.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Security Officer
Saint Luke's Hospital
Kansas City, MO
01.2008 - Current
- Collaborated with team members to enhance safety awareness among staff and visitors.
- Supported access control procedures by verifying identification of individuals entering premises.
- Participated in training sessions on emergency response and conflict resolution techniques.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked and verified photo identification prior to granting facility access.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Patrolled and monitored premises in company vehicle, and by foot.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Wrote detailed reports of all security breaches and investigations.
- Issued access cards to authorized personnel to monitor access points.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Dispatch other officer to the calls and concerns
- Collaborate with nurses, social workers, and clinical teams
- Assist individuals experiencing emotional distress, or mental health crises
Security Officer
T-Mobile Arena
Kansas City, MO
09.2007 - Current
- Patrolled and monitored premises in company by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Talent escorts
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Completed full building and grounds patrols to spot and investigate concerns.
- Monitored premises to ensure safety and security protocols were followed.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Monitored CCTV cameras and alarm systems for security breaches.
- Assist patrons with concerns while providing respectful customer service
Security Officer
Isle of Capri Casino
Kansas City, MO
06.2001 - 01.2008
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Responded quickly to incidents and assessed active situations for security concerns.
- Money Escorts
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Respond to incidents involving emotion distress or disruptive behavior
- Checked and verified photo identification prior to granting facility access.
- Monitored CCTV cameras and alarm systems for security breaches.
Assistant Store Manager
Blockbuster Video
Kansas City, MO
06.1998 - 04.2005
- Implemented inventory management systems, reducing stock discrepancies and streamlining replenishment processes.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Open and Closing of Store Operation
Education
No Degree - Criminal Justice
Missouri Western State University
Saint Joseph, MOHigh School Diploma -
Lincoln Preparatory High School
Kansas City, MO05-1998
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV monitoring
- Superior customer service
- Emergency response
- Access control
- Patrol operations
- Conflict de-escalation
- Security screenings
- Staff management
- Crisis management
- Theft prevention training
- Dispatch
- Weapons training
- Crisis intervention training
- Active shooter training
- Access badge distribution
- First aid and CPR certified
- Fire safety training
- Screening wands
- Premises patrol
- Work ethic
- Workplace safety
- Patrolling
Timeline
Security Officer
Saint Luke's Bishop Spencer Place
10.2024 - Current
Security Officer
Saint Luke's Hospital
01.2008 - Current
Security Officer
T-Mobile Arena
09.2007 - Current
Security Officer
Isle of Capri Casino
06.2001 - 01.2008
Assistant Store Manager
Blockbuster Video
06.1998 - 04.2005
No Degree - Criminal Justice
Missouri Western State University
High School Diploma -
Lincoln Preparatory High School