Sherita Carstensen

* Strengthened relationships with clients by effectively addressing their concerns and providing empathetic support during challenging times.

• Reduced wait times for clients seeking assistance by promptly responding to inquiries and scheduling appointments.

* Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Created and maintained detailed database to develop promotional sales.
• Educated customers about billing, payment processing and support policies and procedures.

• Located materials and supplies by pulling and verifying items on production orders.
• Sorted materials for scanning to meet production goals.
• Worked full time at Ft Riley Army base as a material handler.
• Also did my "weekend warrior" time in addition to my full time position.
• Familiar with tools, machinery and wire bundling.
• Elevated shop reputation with exceptional problem-solving skills applied to complex mechanical issues.
• Assisted management in inventory control, ensuring adequate stock levels for common replacement parts and consumables were maintained at all times.
• Streamlined workflow efficiency by organizing tools, equipment, and workspace for optimal productivity.

• Supported engineering teams in making data-driven decisions by providing timely and accurate test results.
• Communicated product failures and testing problems with wiring department.
• Conducted tests on electronic components, products, assemblies and systems to determine functional performance.
• Streamlined data collection and analysis to support engineering teams in making informed design improvements.
• Performed and was quite successful at wire bundlng bc of my small hands

* Ensured compliance with government regulations through diligent maintenance of accurate records and documentation.

• Prevented unauthorized access to sensitive areas by enforcing strict adherence to company policies and procedures.