Sherita Carstensen
Wichita,KS
Summary
Dedicated professional with extensive experience as a Warehouse Material Handler at the US Army National Guard, excelling in warehouse safety and heavy lifting. Proven ability to optimize workflow and enhance efficiency through teamwork. Skilled in loading and unloading, with a strong commitment to compliance and security from my time as a Security Police Officer in the USAF.
Known for strong work ethic, problem-solving abilities, and commitment to workplace safety. Professional Intake Specialist with strong ability to assess client needs and provide appropriate resources and support. Reliable and focused on delivering impactful results. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
19
19
years of professional experience
Work History
Animal Intake Counselor
Kansas Humane Society
03.2018 - 08.2018
* Strengthened relationships with clients by effectively addressing their concerns and providing empathetic support during challenging times.
- Reduced wait times for clients seeking assistance by promptly responding to inquiries and scheduling appointments.
Customer Service Representative
T-Mobile, Custom Wireless
04.2010 - 04.2012
* Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Warehouse Material Handler
US Army National Guard
01.2004 - 01.2010
- Located materials and supplies by pulling and verifying items on production orders.
- Sorted materials for scanning to meet production goals.
- Worked full time at Ft Riley Army base as a material handler.
- Also did my "weekend warrior" time in addition to my full time position.
Security Police Officer
United States Air Force, USAF
03.1999 - 03.2003
* Ensured compliance with government regulations through diligent maintenance of accurate records and documentation.
- Prevented unauthorized access to sensitive areas by enforcing strict adherence to company policies and procedures.
Education
General Studies
Coldwater High School
Coldwater, KS05-1996
Skills
- Warehouse safety
- Heavy lifting
- Loading and unloading
- Labeling and tagging
Assessment skills
Ethical practice
Care planning
Client records management
Attention to detail
Time management
Accomplishments
- Documented and resolved any issues which led to accurate results.
- Quick learner, catch on very quickly.
- Hard worker and focused on the tasks at hand..
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Languages
English
Full Professional
Timeline
Animal Intake Counselor
Kansas Humane Society
03.2018 - 08.2018
Customer Service Representative
T-Mobile, Custom Wireless
04.2010 - 04.2012
Warehouse Material Handler
US Army National Guard
01.2004 - 01.2010
Security Police Officer
United States Air Force, USAF
03.1999 - 03.2003
General Studies
Coldwater High School
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