Trey Pongratz
Greenwood,WI
Summary
Driven and adaptable professional with a proven track record at Grassland Dairy Products Inc., excelling in client relations and workflow optimization. Skilled in data entry and maintaining records, coupled with exceptional interpersonal abilities. Demonstrated success in enhancing team efficiency and client trust, contributing significantly to continuous improvement initiatives.
Overview
2
2
years of professional experience
Work History
Intake Operator
Grassland Dairy Products Inc.
09.2023 - Current
- Leveraged strong interpersonal skills to build rapport with clients, easing their concerns during initial consultations.
- Adhered to company policies and applicable regulations throughout all stages of the intake process.
- Maintained flexibility in adapting to changing priorities or unexpected situations that arose during day-to-day operations as an Intake Operator.
- Managed high call volumes effectively, maintaining professionalism and accuracy in documentation.
- Assisted in training new staff on intake procedures, ensuring consistency across the team.
- Developed strong relationships with clients, establishing trust through attentive listening and empathy during interactions.
- Contributed to continuous improvement initiatives by identifying opportunities for streamlining workflows within the intake department.
- Participated in ongoing professional development programs aimed at enhancing knowledge of industry trends and improving overall performance.
Cashier,stocker and Cleaner
Russells of Neillsville
05.2022 - 09.2023
- Leveraged strong interpersonal skills to build rapport with clients, easing their concerns during initial consultations.
- Adhered to company policies and applicable regulations throughout all stages of the intake process.
- Maintained flexibility in adapting to changing priorities or unexpected situations that arose during day-to-day operations as an Intake Operator.
- Managed high call volumes effectively, maintaining professionalism and accuracy in documentation.
- Assisted in training new staff on intake procedures, ensuring consistency across the team.
- Developed strong relationships with clients, establishing trust through attentive listening and empathy during interactions.
- Contributed to continuous improvement initiatives by identifying opportunities for streamlining workflows within the intake department.
- Participated in ongoing professional development programs aimed at enhancing knowledge of industry trends and improving overall performance.
Education
Diploma -
Neillsville Highschool
Neillsville, WI05.2023
Skills
- Maintaining records
- Data entry proficiency
- Information Gathering
- Client Confidentiality
- Teamwork and Cooperation
- Self-Motivated and Independent
- Warehouse Safety
- Heavy Lifting
- US Driver's License
- Customer Service
Timeline
Intake Operator
Grassland Dairy Products Inc.
09.2023 - Current
Cashier,stocker and Cleaner
Russells of Neillsville
05.2022 - 09.2023
Diploma -
Neillsville Highschool
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