Hi, I’m
Yolanda Thomas
Jacksonville,FL
Summary
Knowledgeably and dedicated customer service professional with extensive experience in Customer Service and Management industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
years of professional experience
Work History
Farah and Farah
Intake Operator
11.2023 - Current
Job overview
- Demonstrated exceptional attention to detail when reviewing client documents for completeness and accuracy before submission.
- Enhanced customer satisfaction by providing timely, accurate information during the intake process.
- Ensured seamless handoff of cases to appropriate departments by thoroughly documenting pertinent information gathered during the intake process.
- Adhered to company policies and applicable regulations throughout all stages of the intake process.
- Managed high call volumes effectively, maintaining professionalism and accuracy in documentation.
Websturauntstore
Packing Lead
08.2017 - 01.2024
Job overview
- Utilized appropriate packing materials to guarantee fragile products arrived undamaged.
- Monitored team work performance and elevated production or personnel issues to management.
- Organized and supervised a team of 10 packers to ensure efficient packing operations.
- Implemented best practices for optimizing speed, accuracy and cost-effectiveness in packing processes.
- Trained new packers on proper use of equipment and safety measures.
- Restocked packaging items and tracked boxes, tape and fill materials from inventory.
- Planned daily workloads based on current orders and available resources.
- Developed strategies for improving efficiency in packing operations.
Agero
Roadside Assistance Agent
02.2023 - 11.2023
Job overview
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Answered incoming calls from customers requesting emergency roadside assistance, assessed the situation and dispatched appropriate personnel to the customer.
Coats And Clarks
Machine Operator
11.2012 - 08.2017
Job overview
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Unload finished products from machines onto conveyors or other transport systems.
- Verified production orders prior to starting set-up.
Education
SouthWest Georgia Institute of Education , Albany,GA
High School Diploma
06.2012
Skills
- Critical thinking
- Data Entry
- Materials Handling
- Attention to Detail
- Conflict resolution
- Empathy and compassion
- Customer Service
Timeline
Intake Operator
Farah and Farah
11.2023 - Current
Roadside Assistance Agent
Agero
02.2023 - 11.2023
Packing Lead
Websturauntstore
08.2017 - 01.2024
Machine Operator
Coats And Clarks
11.2012 - 08.2017
SouthWest Georgia Institute of Education
High School Diploma
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