Sherita Catalan
Cypress,TX
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
17
17
years of professional experience
Work History
Director of Operations
Vitality Hormones & IV Bar
02.2022 - 01.2025
- Director of Operations over three Houston area clinics
- Fostered a positive and collaborative work environment promoting professional development through ongoing training and performance feedback
- Collaborated with clinical director and managers to ensure compliance with healthcare regulations, improving patient care standards and meeting accreditation requirements
- Managed the day to day functions of the clinics, including staffing, scheduling, and patient flow
- Addressed patient concerns or complaints in a timely and professional manner while maintaining a high level of customer satisfaction
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
Operations Manager
Dental One Partners
09.2021 - 02.2022
- Responsible for practice operations systems and providing support to all functioning areas including administrative support to front and back offices
- Acting liaison and advocate for the patient
- Appointment scheduling, insurance verification, treatment planning and presentations
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
Clinical Team Lead
Lone Peak Dental Group
08.2020 - 08.2021
- Implemented daily huddles
- Responsible for cash handling and management
- A/R Collections, Insurance Payment Posting
- Payroll Processing, Supply Ordering
- Ensure office is scheduled to reach goal with confirmed patients and achieving established patient show rate
- Collaborated with other healthcare professionals to develop comprehensive care plans.
- Established a patient-centered care model within the clinical team, promoting positive relationships and open communication between staff and patients.
Office Manager / Treatment Coordinator
Splendid Dental Care
03.2018 - 07.2020
- Greeting patients, check in/check out
- Insurance verifications, appointment scheduling and confirmations
- Treatment presentations, processing Third party financing applications
- A/R Reporting, Payment Collections and Daily Closeouts
- Business to Business marketing and networking
- Health Fair participation
- Company recognition for maintaining five-star Google Ratings
- Managed the coordination of complex multi-disciplinary cases involving multiple specialists, ensuring timely completion of treatments.
Operations Manager
Smile Brands Inc.
08.2015 - 02.2018
- Responsible for providing business management services to dental practice staff
- Planned, directed and developed duties and responsibilities for front office staff
- Reviewed Profit and Loss Statements
- Budgeted Revenue Expectations exceeding 100% monthly
- Gained experience in all specialties such as Ortho, Endo, Perio, Pedo and Oral Surgery
- Supervisory Responsibilities
- Recruiting, interviewing and hiring employees
- Training staff and delegating workload appropriately
- Building skills, motivating and inspiring integrity, trust and confidence in staff
- Performance evaluations for opportunities for development and growth in staff members
Patient Benefits Coordinator
Pacific Dental Services
08.2014 - 08.2015
- Patient check-in, check-out
- Payment collections and posting
- Maintained accounts receivable, chart auditing
- Scheduling, confirming appointments
- Insurance verification, document scanning and treatment presentations
- Hosted and participated in marketing events with the Cy-Fair Chamber of Commerce and The Church Without Walls
- Health Fairs with New Destiny Praise and Worship, Walmart, Kroger and HEB Pharmacies
- Provided exceptional customer service to patients, addressing their concerns and answering questions regarding insurance benefits.
- Managed financial arrangements for patients, negotiating payment plans when necessary to meet individual needs.
Office Manager
Eagle Pointe Family Dentistry
08.2012 - 07.2014
- Provider credentialing, staff recruiting, fee schedule entry, insurance claim processing, payment collections and posting
- Check and EOB Scanning
- Scheduling and confirming appointments
- Treatment presentations, payment arrangements and third-party financing
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
Office Manager
Dental One Partners
03.2008 - 07.2012
- Worked as a floating office leader and auditor at various locations in North Houston
- Coordinated financial arrangements, collected and posted payments
- Accounts receivables, claim submissions and NEA attachments
- Data entry of reports and referral trackers
- Conducted staff meetings and morning huddles
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Patient Coordinator
Chloe Dental
09.2007 - 01.2008
- Answered multiline phone, scheduled and confirmed appointments, insurance verification, financial arrangement/presentations, chart filing, billing, and collections
- Outbound calls made for unscheduled treatment plans and hygiene patients
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Delivered excellent patient experiences and direct care.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Education
Associate of Science - Healthcare Administration
Herzing University
Milwaukee, WI01.2021
Certified Dental Assistant - Dental Assisting
National Institute of Technology
Houston, TX01.2001
High School Diploma -
Klein Forest High School
Houston, TX01.1999
Skills
- Accounts Receivable Management
- Financial Transaction Management
- Team Collaboration
- Strong Verbal Skills
- Compliance Management
- Service Excellence
- Inventory Management
- Leadership Training
- Strategic Marketing Planning
- Operational Oversight
- Talent Acquisition
- Team Staffing Management
- Efficiency Enhancement
- Analytical Problem-Solving
- Administrative Support Management
- Coordinated Patient Services
- Employee Onboarding
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Work-life balanceCompany CultureHealthcare benefitsPaid time offPaid sick leave401k matchCareer advancementPersonal development programsFlexible work hoursQuote
Experience is a hard teacher because she gives the test first, the lesson after.
Vernon Law
Timeline
Director of Operations
Vitality Hormones & IV Bar
02.2022 - 01.2025
Operations Manager
Dental One Partners
09.2021 - 02.2022
Clinical Team Lead
Lone Peak Dental Group
08.2020 - 08.2021
Office Manager / Treatment Coordinator
Splendid Dental Care
03.2018 - 07.2020
Operations Manager
Smile Brands Inc.
08.2015 - 02.2018
Patient Benefits Coordinator
Pacific Dental Services
08.2014 - 08.2015
Office Manager
Eagle Pointe Family Dentistry
08.2012 - 07.2014
Office Manager
Dental One Partners
03.2008 - 07.2012
Patient Coordinator
Chloe Dental
09.2007 - 01.2008
Associate of Science - Healthcare Administration
Herzing University
Certified Dental Assistant - Dental Assisting
National Institute of Technology
High School Diploma -
Klein Forest High School
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