Sherita Hardy

• Led team in delivering exceptional customer service experiences, enhancing client satisfaction levels.
• Developed training programs for new staff, improving onboarding efficiency and knowledge retention.
• Streamlined communication processes between departments to ensure timely resolution of guest inquiries.
• Implemented quality assurance protocols to maintain high standards of service consistency and accuracy.

Assist with customer's phone, bill payment, answering inbound phone calls.

• Delivered exceptional customer service to enhance shopping experiences and boost customer satisfaction.
• Resolved customer inquiries and complaints promptly, ensuring positive interactions and repeat business.
• Assisted in inventory management by monitoring stock levels and facilitating product replenishment.
• Trained new team members on company policies and customer service standards to ensure consistent performance.