SHERITA HARVEY
Chicago,IL
Summary
Contact Reliable top-notch Business Associate with outstanding customer service skills and relationship building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
8
8
years of professional experience
Work History
Retail Sales Consultant/In Home Expert
AT&T Mobility
Dallas, TX
12.2018 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Managed over 100+ business accounts
Claims Associate
State Farm
Dallas, TX
10.2022 - 03.2023
- Worked productively in fast-moving work environment to process large volumes of claims.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Followed up with customers on unresolved issues.
Assistant Manager/Loan Specialist
Lend Nation
Chicago, IL
05.2016 - 11.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Retail Sales Associate
Macy's
Chicago, Illinois
08.2015 - 05.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Education
High School Diploma -
Bowen High School
Chicago, IL06.2011
Skills
- Strong Communication and Interpersonal Skills
- Operational Efficiency
- Building Customer Relationships and Loyalty
Timeline
Claims Associate
State Farm
10.2022 - 03.2023
Retail Sales Consultant/In Home Expert
AT&T Mobility
12.2018 - Current
Assistant Manager/Loan Specialist
Lend Nation
05.2016 - 11.2018
Retail Sales Associate
Macy's
08.2015 - 05.2016
High School Diploma -
Bowen High School
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