Sherita Mays

• Inventory updates
• Curating invoices
• Email correspondence and phone calls
• Scouting potential customers and securing cleaning contracts.
• Drafting and price negotiating cleaning contracts.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Reservations: Booking, ticketing, and confirming flight reservations
• Tickets: Issuing, reissuing, and refunding passenger tickets
• Customer service: Answering customer questions and concerns over the phone and in person
• Check-in: Checking people in for flights
• Rerouting: Rerouting passengers
• Other responsibilities provide boarding passes, verify travel documents, and inform passengers about luggage restrictions. They may also need to weigh baggage and charge for excess weight, and assist passengers with special needs, such as children traveling alone or VIPs.

Checking boarding passes, assisting passengers onto flights, upgrading seats, accommodating tardy passengers. Gate agents are tasked with driving the Jetway, opening the door, arranging for wheelchairs and unaccompanied minors, directing passengers to connecting gates.