SHERITA WATKINS
Columbus,OH
Summary
Goal-oriented Training and Recruiting Supervisor with 10 years of experience in training development and policy implementation. Qualified at planning and facilitating onsite and remote training programs. Skilled in analyzing company needs and developing long-term solutions to meet personnel objectives.
Overview
1
1
Certification
Work History
Training and Recruiting Supervisor
IQ Ventures LLC
Dublin, OH
03 2021 - 06 2023
- Recruited and facilitated new hire training classes for Customer Service and Collections for a loan servicing company.
- Utilized recruiting strategies to identify qualified candidates and build network.
- Facilitated new employee orientations to foster positive team engagement.
- Monitored employee progress and call quality to provide feedback for compliance to management and additional training purposes as needed
- Developed effective training manuals, modules and teaching aids.
- Held online and conference call training session to accommodate off-site employees.
- Implemented talent assessment tools to streamline the candidate evaluation process, providing valuable insights into candidate fit and potential for success.
- Continuously improved recruitment processes through regular feedback loops with hiring managers, candidates, and other stakeholders in the talent acquisition lifecycle.
- Collaborated with HR leadership to implement effective employee referral programs, increasing internal referrals for open positions.
- Enhanced candidate experience through well-organized interview scheduling, timely follow-ups, and clear communication.
- Spearheaded campus recruiting events and career fairs to attract entry-level talent from diverse educational backgrounds across multiple disciplines.
Training Supervisor
Contact Us Communications LLC
Columbus, Ohio
01 2015 - 03 2021
- Worked on an implementation team to open 3 new locations within the company.
- Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers
- Conducted one-on-one coaching sessions for new and existing employees
- Recruited and trained qualified instructors for training across various sites
- Developed training handbooks, computer tutorials and reference materials
- Delivered group and individual training covering online sales, customer service and technical support for various stakeholders
- Organized and implemented coursework, oversaw scheduling and monitored attendance through learning management systems
Home Health Aide
Interim Healthcare
02 2011 - 12 2014
- Maintained accurate records of patient care, condition, progress and concerns
- Responded appropriately to the physical, emotional and developmental needs of patients
- Tested and recorded blood glucose levels
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination
- Cooked appetizing and satisfying meals and snacks
- Scheduled and accompanied clients to medical appointments
- Maintained a clean, healthy and safe environment
- Assisted with patient transfer and ambulation
Facilitator
Charter Communnications
Columbus
05 2023 - 08 2024
- Manage classrooms and participants by tracking attendance, payroll, performance, address behaviors including strengths and developmental needs and document performance
- perform all lms prerequisite requirements and post training duties including evaluation
- Provided feedback to aid with knowledge transfer and development opportunities through focused facilitation, learner engagement and classroom management
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Contributed to improved team performance by facilitating workshops on communication, collaboration, and problem-solving techniques.
- Identified areas in need of improvement and implemented solutions.
- Led virtual training sessions using web-based platforms while maintaining high levels of participant interaction and engagement throughout the event duration.
- Provided constructive feedback to participants during debriefing sessions, fostering personal growth and skill development.
- Conducted post-event evaluations to gather feedback and implement improvements for future sessions.
- Enhanced learning outcomes with integration of multimedia tools and interactive exercises.
- Led cross-functional teams in brainstorming sessions, driving innovation and creative problem-solving.
Education
High School Diploma -
Northland High School
Columbus, OhioMedical Office Administration - Medical Insurance Billing
American School of Technology
Columbus, OHSkills
- Quality Assurance
- Training and development
- Employee Orientation
- Recruiting and Hiring
- ADP Workforce
- Applicant Tracking Software
- Learning Management Systems
Certification
- CMAA - Certified Medical Administrative Assistant
Timeline
Training and Recruiting Supervisor
IQ Ventures LLC
03 2021 - 06 2023
Training Supervisor
Contact Us Communications LLC
01 2015 - 03 2021
Home Health Aide
Interim Healthcare
02 2011 - 12 2014
Facilitator
Charter Communnications
05 2023 - 08 2024
High School Diploma -
Northland High School
Medical Office Administration - Medical Insurance Billing
American School of Technology