Sherlonda Mason
Willowick,Ohio
Overview
25
25
years of professional experience
Work History
Patient Service Rep
Centauri Health Solutions
11.2022 - Current
- Meet with under-insured or uninsured patients to explore & identify all possible eligibility program solutions/options
- Obtain and review referrals daily to determine appropriateness for potential interview and eligibility, and begin the application process when possible
- Interview patients; analyze potential reimbursement, and determine eligibility
- Introduce services, set expectations for process and communication to ensure patient understanding
- Partner with patients to ensure patient understanding of the process and assist with any questions during the application process
- Obtain and manage all needed forms from patients, and follow up throughout the process
- Identify any additional patient needs and direct them to appropriate agencies for assistance
- Leverage technology and account processing workflows; maintain data integrity with accurate and concise documentation in systems
- Serve as intermediary for client, account reps, and managers, while interacting with team members and hospital staff in a productive, cooperative manner
- Provide strong client service and collaboration with the team
Emergency Department (PAS)
University Hospitals of Cleveland
02.2011 - Current
- Completes work in a timely and accurate manner, meeting departmental productivity and accuracy standards.
- Maintains patient and physician's confidentiality and professionalism
- Follow policies and procedures to ensure accurate and timely claim resolution.
- Handles multiple tasks with speed and accuracy
- Performs updates to the billing system to ensure demographic and insurance information is accurate.
- Collect credit card payments and make payment plans for overdue accounts to avoid collections.
PRN Health Unit Coordinator
Cleveland Clinic Foundation
11.2016 - 12.2018
- Conducts an in-person greeting, welcome, and orientation to the unit for newly admitted and transferred patients.
- Responds to patient call lights to expedite appropriate follow-through.
- Makes rounds on patients throughout their hospital stay.
- Communicates and facilitates communication with patients, families, other departments, and health care team members regarding patient care.
- Assists with processing patient admissions, transfers, and discharges.
- Assembles and maintains patient medical records and other documents related to patient care.
- Assists in troubleshooting equipment failures such as the call system, portable phones, WOWs, and other unit devices.
Patient Financial Counselor
Cleveland Clinic Foundation
09.2009 - 02.2011
- Performed admitting and registration procedures for scheduled patients
- Acted as a liaison in explaining clinic charges and assisting with applications
- Updated patient account information and entered it into the database
- Verified insurance and benefit plans
- Handled outbound calls, contacting patients for future admissions
Account Specialist
Newark Electronics
08.2008 - 02.2009
- Expedite external and internal calls efficiently and accurately.
- Assist clients with placing orders for electrical parts.
- Daily maintain customers’ accounts by upgrading their information.
- Recognize account opportunities by upselling the products.
Outbound/Inbound Call Center Representative
JP Morgan Chase
09.2001 - 04.2008
- Registered new loans and lines of credit applications and verified that applicants met required eligibility guidelines
- Processed flood certificates
- Requested credit reports
- Processed incomplete applications and contacted applicants to update documentation correctly to meet all necessary deadlines
- Assisted mortgage brokers and Underwriters in processing preliminary approval
- Assisted mortgage staff, including title companies, with gathering the proper documentation to close the deal and receive proper funding successfully
Education
Human Resource Management
Lorain Community College
Skills
- Experienced in handling all aspects of administrative duties
- Ability to work independently or as a team player with little or no supervision
- Medical Terminology
- Efficiently handles multiple tasks with a can-do attitude
- Proficient in Windows, Word, Excel, Outlook, and Lotus Notes
- Adept at answering phones cordially and courteously
- Excellent customer service and communication skills
- Ability to adjust to varying workloads
- Data Entry
Timeline
Patient Service Rep
Centauri Health Solutions
11.2022 - Current
PRN Health Unit Coordinator
Cleveland Clinic Foundation
11.2016 - 12.2018
Emergency Department (PAS)
University Hospitals of Cleveland
02.2011 - Current
Patient Financial Counselor
Cleveland Clinic Foundation
09.2009 - 02.2011
Account Specialist
Newark Electronics
08.2008 - 02.2009
Outbound/Inbound Call Center Representative
JP Morgan Chase
09.2001 - 04.2008
Human Resource Management
Lorain Community College