Sherlotti Dale
Philadelphia,PA
Summary
Detail-oriented telecommunications and dispatch professional with experience in emergency coordination and federal police communications. Expertise in alarm monitoring, customer service, and conflict resolution enhances operational efficiency in high-pressure environments. Proficient in Microsoft Office and team coordination, delivering effective communication and compliance across diverse situations.
Overview
18
18
years of professional experience
Work History
Telecommunications/Dispatch Operator
Constellis, LLC
Philadelphia, PA
03.2024 - Current
- Support federal police operations by coordinating telecommunications and dispatch activities in a fast-paced environment.
- Dispatch officers and emergency personnel efficiently while maintaining constant communication and operational awareness.
- Monitor communication systems, radio traffic, and emergency response channels to ensure timely coordination.
- Maintain detailed logs, reports, and incident documentation with a high degree of accuracy and confidentiality.
- Provide professional customer service and communication support to internal departments and external agencies.
- Utilize Microsoft Office applications to prepare reports, track operational data, and maintain schedules.
- Ensure adherence to federal security procedures, communication protocols, and company standards.
- Assist leadership with operational coordination and problem resolution during critical incidents.
Telecommunications/Alarm Monitor Operator
ESCA - Security Alarm Monitoring
Woodlyn, Pennsylvania
09.2022 - 11.2023
- Monitored commercial and residential alarm systems and responded appropriately to security and emergency alerts.
- Coordinated with law enforcement, emergency responders, and customers during alarm activations and incidents.
- Handled high call volumes while maintaining professionalism and excellent customer service.
- Documented incident details, alarm activity, and customer interactions accurately in monitoring systems.
- Assisted customers with troubleshooting and account-related concerns.
- Demonstrated strong multitasking abilities and attention to detail in a 24/7 monitoring environment.
Union Representative
Local 54
Chester, Pennsylvania
10.2008 - 07.2018
- Ensured compliance with union agreements and workplace policies, safeguarding employee rights and promoting fair labor practices.
- Facilitated communication between employees and management, enhancing mutual understanding and cooperation.
- Represented employees in discussions, resolving concerns and disputes to foster a collaborative workplace.
- Demonstrated leadership, negotiation, and conflict-resolution skills in sensitive situations.
- Advocated for fair workplace practices and employee engagement.
Education
High School Diploma -
Chester High School
Chester06-2006
Skills
- Telecommunications & Dispatch Systems
- Radio Communications Systems
- Alarm Monitoring Software
- Incident Reporting Systems
- Real-Time Data Tracking
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
Timeline
Telecommunications/Dispatch Operator
Constellis, LLC
03.2024 - Current
Telecommunications/Alarm Monitor Operator
ESCA - Security Alarm Monitoring
09.2022 - 11.2023
Union Representative
Local 54
10.2008 - 07.2018
High School Diploma -
Chester High School