Sherly Casco
West Babylon,NY
Summary
Dynamic Real Estate Assistant with proven expertise in administrative support and customer service, honed at Secretary. Excelled in CRM software management and fostering client relations, significantly enhancing office efficiency and client satisfaction. Skilled in multitasking and organization, adept at streamlining real estate transactions for optimal client outcomes.
Overview
2025
2025
years of professional experience
Work History
Real Estate Assistant
Secretary
- Maintained efficient office operations by handling errands and administrative functions.
- Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Coordinated appointments to show marketed properties.
- Enhanced client satisfaction by providing exceptional administrative support and maintaining open communication lines between agents and clients.
- Contributed to the positive reputation of real estate agency by consistently delivering outstanding customer service experiences for clients.
- Streamlined property listing process for increased efficiency, utilizing MLS systems and various real estate websites.
- Coordinated leads management with Type CRM software to improve efficiency with prioritized prospects.
- Provided top-notch customer service to clients during property viewings while highlighting key features of homes or commercial spaces.
- Processed applications and paperwork in accordance with state and federal laws.
- Boosted team productivity with effective calendar management for appointments, showings, closings, and meetings.
- Increased client base by actively participating in networking events and generating leads through social media platforms.
- Enhanced client satisfaction by providing comprehensive support during viewings and open houses.
- Improved operational efficiency by implementing new filing system for transaction and client records.
- Organized open house events, leading to increased interest and quicker sales.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Real Estate Agent
Agent
Long Island Ny
07.2022 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Communicated with clients to understand property needs and preferences.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Utilized advanced technology tools such as virtual tours to showcase properties more effectively, attracting more potential buyers online.
Education
American Real Estate School
Hauppauge, NY07.2022
High School Diploma -
Lindenhurst High School
Lindenhurst, NY06.2013
Skills
- Customer service
- Teamwork and collaboration
- Administrative support
- Multitasking and organization
- CRM software
- Conflict management
- Flexible schedule
- Property tours
- Property maintenance
- Mortgage assistance
- Market research
- Real estate transactions
- Purchase agreement preparation
- Language fluency
- Property information filing
- Verbal and written communication
- Phone and email etiquette
- Public speaking
- MLS
- High volume phone inquiries
- Schedule maintenance
- Multitasking and time management
- Office equipment operation
- Scheduling and calendar management
- Customer relations and communications
- Meeting arrangements
- Customer and client relations
- Recordkeeping
- Documentation and control
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Real Estate Agent
Agent
07.2022 - Current
Real Estate Assistant
Secretary
American Real Estate School
High School Diploma -
Lindenhurst High School