Summary
Overview
Work History
Education
Skills
Timeline
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Sherma Henry

Sherma Henry

San Bruno,CA

Summary

To obtain a position where skills and experience can provide an opportunity to become an efficient and valuable team member committed to providing service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Site Supervisor

RICOH
09.2019 - Current
  • Ships and receives products, supplies,
  • Sort and distributes incoming and outgoing mail with appropriate postage via USPS
  • Reception
  • Performs support for related meetings and set ups
  • Printing, Faxing and Scanning of documents
  • Operates high volume of mail management
  • Complete Monthly Operation Reports (MOR)
  • Accepts calendar invites
  • Binding
  • X-Ray
  • Create spreadsheet for mail handling reports
  • Securing and handling of legal documents.
  • Hospitality
  • Sabre
  • Down-Drafting of packages and letters

Senior On-Site Services Specialist

RICOH
03.2018 - Current
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Documented support interactions for future reference.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Client Service Representative

Ciox Health-Stanford Healthcare
06.2014 - 11.2018
  • Greet patients and visitors in a prompt and virtuous manner
  • Prepare patients electronic medical records
  • Obtain clients signed authorization for releasing records
  • Create encrypted CD/DVD's for records
  • Create E-Smart Log ID (ESL) and submitting records via email
  • Answer multi phone lines
  • Data entry
  • Submit Provider Approval (PA) for sensitive records
  • Assist with Legals, Subpoena and Audit Request
  • Complete records for Risk Management
  • EPIC software.
  • Streamlined communication for improved efficiency by creating a centralized system for tracking client requests.

Education

Certificate - Medical Assistant Program

American Professional Institute/GA
Decatur, GA
11.2008

Certificate - Cosmetology

Piedmont Community College/ NC
Roxboro, NC
08.1998

Skills

  • Records Management
  • Legal
  • General Office Skills
  • Multi-telephone system
  • Customer Service
  • Medical records
  • USPS/FedEx mail handling
  • Patient Assessment
  • Mailroom Clerk
  • EPIC , ATHENA, NEXGEN System
  • BEAR Track

Timeline

Site Supervisor

RICOH
09.2019 - Current

Senior On-Site Services Specialist

RICOH
03.2018 - Current

Client Service Representative

Ciox Health-Stanford Healthcare
06.2014 - 11.2018

Certificate - Medical Assistant Program

American Professional Institute/GA

Certificate - Cosmetology

Piedmont Community College/ NC

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Sherma Henry