Sherman Chaplin
New Braunfels,TX
Summary
Dynamic manager with a proven track record at In-N-Out Burger, excelling in team leadership and operations management. Enhanced customer satisfaction through effective conflict resolution and optimized workflows, resulting in a significant boost in productivity. Skilled in staff management and decision-making, fostering high-performing teams and driving operational efficiency.
Overview
14
14
years of professional experience
Work History
Manager
In-N-Out Burger
11.2011 - Current
- Oversaw daily operations maintaining quality and service standards.
- Coached team members on effective food preparation and customer service methodologies.
- Established inventory management procedures to reduce waste and optimize efficiency.
- Organized staff schedules to enhance coverage during peak hours.
- Executed regular performance evaluations to pinpoint areas for enhancement among team members.
- Created training materials to optimize onboarding processes for new employees.
- Evaluated customer feedback to enhance service delivery and product offerings.
- Spearheaded initiatives to optimize workflows, boosting overall restaurant productivity and employee morale.
- Directed and inspired employees to enhance productivity and engagement in work.
- Executed multiple tasks within defined timeframes.
- Sustained professional, organized, and safe environment for employees and patrons.
- Elevated customer satisfaction by swiftly resolving disputes, maintaining open communication channels, and ensuring exceptional service delivery.
- Mediated staff member conflicts by actively addressing concerns and identifying suitable compromises.
- Enhanced performance through daily activity monitoring and team member mentoring.
- Managed costs to maintain business operations within budget and enhance profits.
- Established high-performing teams through strategic recruitment, onboarding, and talent development initiatives.
- Guided junior team members in career advancement, cultivating a pipeline of future leaders within organization.
Education
High School Diploma -
Fallbrook Union High School
Fallbrook, CA06.2009
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Complex Problem-solving
Staff management
Task delegation
Goal setting
Documentation and reporting
Operations management
Shift scheduling
Timeline
Manager
In-N-Out Burger
11.2011 - Current
High School Diploma -
Fallbrook Union High School