Sherman Franklin
Deltona,FL
Summary
Accomplished Service Technician with a proven track record of delivering exceptional customer service and technical support, notably with Lumens. Skilled in installation and repair, coupled with a keen attention to detail, ensures optimal operational efficiency and client satisfaction. Demonstrated ability to troubleshoot complex issues, leading to a significant reduction in downtime and repeat business.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Service Technician
Lumens
Winter Garden, FL
05.2012 - 07.2023
Drove company service vehicles to different work sites to install and repair fiber optic and copper communication lines for installing telephone communication and high speed date.
Independent Contractor
United Telephone
Apopka, FL
09.1989 - 05.2012
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Truck Driver
ABCO Building Supplies
Longwood, FL
10.1985 - 09.1987
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Communication Technician
US Army
05.1980 - 05.1983
Education
Associate Of Applied Science - Applied Electroniics
Southern Technical Institute
Sanford, FL05.2010
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
Accomplishments
As a service technician operating good services for the customer as well?As certifications for the job. As a Truck Driver I never got in an accident. I also possess great skills in customer service and human relations.
Certification
PPOE, Driver Training Course, and many other company certifications upon request
Timeline
Service Technician
Lumens
05.2012 - 07.2023
Independent Contractor
United Telephone
09.1989 - 05.2012
Truck Driver
ABCO Building Supplies
10.1985 - 09.1987
Communication Technician
US Army
05.1980 - 05.1983
Associate Of Applied Science - Applied Electroniics
Southern Technical Institute