Shermane L. Hinson
Palmetto,GA
Summary
Accomplished professional with a strong background in public and private sectors, skilled in utilizing expertise to benefit organizations and communities. Prioritizes innovation and results-driven strategies to achieve objectives. Experienced in applying comprehensive knowledge to excel in multiple roles.
Overview
8
8
years of professional experience
Work History
Mail Handler
USPS
05.2025 - Current
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Demonstrated versatility by adapting to a variety of different mail handling situations, such as working with oversized packages or managing high volumes during peak periods.
- Labeled, weighed and processed mail and packages for efficient distribution.
- Enhanced operational efficiency by sorting and routing mail accurately and swiftly.
- Ensured secure handling and confidentiality of sensitive mail, protecting customer privacy.
- Assisted in training new staff, sharing knowledge on best practices and operational procedures.
- Facilitated seamless operation, maintaining and organizing mail before dispatch.
Customer Service Representative
Airport Customer Service
08.2023 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative/Backroom Associate
Walmart Supercenter
08.2017 - 10.2019
- Inspecting buildings, equipment, access points, and adhering to any alarms being set-off
- Answering inbound calls| included and not limited to taking messages and returning calls
- Efficiently time-stamping documentation
- Responsible for store inventory and it entirety| stocking, labeling and uploading merchandise in the system
- Firmly making sure all person('s) adhere to all policies, rules, and procedures
- Documenting inventory and ordering needed materials
- Displaying prompt, fast, fun, and friendly service
- Accurately managing money on a daily
- Responsible for sanitation and cleanliness
- Opening and closing store
Education
Associates of Arts - General Education
Tallahassee Community College
05.2017
Diploma - undefined
Eustis High School
Eustis, Florida01.2012
Skills
- Microsoft Suite and its entirety
- Master Level Data Entry
- Regulatory State compliance
- HIPPA Compliance
- Advance Clerical Drive
- CPR and First Aid Certified
- Advance Payroll Management Skills
- Time Management Learning and illustrating skills
Timeline
Mail Handler
USPS
05.2025 - Current
Customer Service Representative
Airport Customer Service
08.2023 - 04.2025
Customer Service Representative/Backroom Associate
Walmart Supercenter
08.2017 - 10.2019
Associates of Arts - General Education
Tallahassee Community College
Diploma - undefined
Eustis High School
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