Summary
Entrepreneurial Owner of Simply Fabulous/TNT Taxes with 11 years of experience and solid history of Operational success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Capital One / Foundever
Montgomery, AL
01.2021 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Owner/Operator
Simply Fabulous
Montgomery, AL
02.2017 - Current
- Led startup and opening of Simply Fabulous/TNT Taxes business and provided business development, creation of operational procedures and workflow planning.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Assessed, optimized and elevated operations to target current and expected demands.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
Owner/Operator
TNT Taxes
Montgomery, AL
01.2009 - 04.2017
- Assessed, optimized and elevated operations to target current and expected demands.
- Led startup and opening of Simply Fabulous/TNT Taxes business and provided business development, creation of operational procedures and workflow planning.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Identified client business and operational needs and introduced services to provide solutions.
Education
Associate of Arts - Business Administration
BBA - Business Administration And Management
07.2021 - 2023.05
Skills
Labor relationsundefined
Affiliations
- Member, Alumni Association
- Member, Small Business Association (2008 - present)
Certification
Minister of the Gospel
Minister Of the Gospel
I attend Church on Sunday 2 services per Sundays and i have to be available to preach teach and be active in whatever position is required of me.
Timeline
University of Arizona - BBA, Business Administration And Management
07.2021 - 2023.05
Customer Service Representative - Capital One / Foundever
01.2021 - Current
Owner/Operator - Simply Fabulous
02.2017 - Current
Owner/Operator - TNT Taxes
01.2009 - 04.2017
American InterContinental University - Associate of Arts, Business Administration
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