Summary
Overview
Work History
Education
Skills
Additional Highlights
Timeline
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Allen Anderson

Far Rockaway

Summary

Customer service professional with over two years of experience in client relationship management and issue resolution. Demonstrated ability to adhere to detailed procedures while maintaining accuracy in high-pressure situations. Proficient in Windows and macOS systems, data entry, and headset communication tools. Recognized for reliability, punctuality, and a strong work ethic.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Timelight Remodeling
New York
01.2024 - Current

Resolved customer complaints promptly while delivering exceptional service.

  • Answered inquiries with accurate product and service information.
  • Scheduled appointments ensuring completion met customer satisfaction standards.
  • Maintained confidentiality of customer information at all times.
  • Completed invoicing processes while managing supply and material orders on-site.

Driver

EDS Service Solutions
New York
01.2022 - 12.2023
  • Company Overview: New York, NY
  • Transported vehicles to repair facilities while ensuring timely, safe, and accurate deliveries.
  • Interacted with customers and service locations professionally, representing the company positively.
  • New York, NY

Lead Driver

Fleetlogix
New York
11.2017 - 12.2022
  • Coordinated vehicle inspections and deliveries while ensuring professional client interactions.
  • Facilitated effective communication with team members and management for smooth operations.
  • Maintained detailed logs to adhere to company procedures and meet operational deadlines.

Education

High School Diploma or Equivalent -

Skills

  • Verbal and written communication
  • Active listening
  • Data entry and records management
  • Remote work proficiency
  • Customer service and support
  • Shift flexibility
  • Time management
  • Problem-solving and conflict resolution

Additional Highlights

  • Retail Customer Service Certification
  • Experienced in remote work with secure, distraction-free environment
  • Strong attendance record and willingness to work flexible shifts

Timeline

Customer Service Representative

Timelight Remodeling
01.2024 - Current

Driver

EDS Service Solutions
01.2022 - 12.2023

Lead Driver

Fleetlogix
11.2017 - 12.2022

High School Diploma or Equivalent -

Allen Anderson
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